Narrative
Improving patient experience of health services is a policy priority worldwide. The University of Manchester (UoM) has conducted research on patient experience since 1995, leading to the development of a series of validated measures for assessing patient experience of quality of care in primary care, including access to care and the degree to which services are patient-centred. Our measures have been in routine use in the NHS since 2004, sent to samples of several million patients. The data have been used to provide incentives for the highest quality practices, and to inform policy makers about current care throughout the UK.| Impact date | 2014 |
|---|---|
| Category of impact | Health impacts |
| Impact level | Benefit |
Related content
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Research output
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Users' understanding of medical knowledge in general practice
Research output: Contribution to journal › Article › peer-review
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Patient-centredness: A conceptual framework and review of the empirical literature
Research output: Contribution to journal › Article › peer-review
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The GP patient survey for use in primary care in the national health service in the UK- development and psychometric characteristics
Research output: Contribution to journal › Article › peer-review
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Effects of pay for performance on the quality of primary care in England
Research output: Contribution to journal › Article › peer-review
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Setting standards based on patients' views on access and continuity:secondary analysis of data from the general practice assesment survey
Research output: Contribution to journal › Article › peer-review