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  • 2012

    Case Studies in Service Innovation

    Macaulay, L. A. (ed.), Miles, I. (ed.), Wilby, J. (ed.), Tan, Y. L. (ed.), Zhao, L. (ed.) & Theodoulidis, B. (ed.), Dec 2012, New York: Springer Nature. (Service Science: Research and Innovations in the Service Economy)

    Research output: Book/ReportScholarly editionpeer-review