Personal profile
Overview
I am a Research Associate at the Division of Dentistry, University of Manchester. I am currently working on DELIVER (DELiberative ImproVEment of oRal care quality), a multinational project funded by the EU’s Horizon Europe program. The project aims to develop the DELIVER Quality Improvement Model, a blueprint for enhancing the quality of oral health care across Europe through a co-creative, mixed-methods approach involving citizens, providers, payers, and policymakers.
As part of this project, my work focuses on applying machine learning to unstructured dental patient feedback to better understand patient experiences and support service improvements in clinical settings.
I hold a PhD in Computer Science with a focus on Android malware detection using machine learning. Over the years, my research has evolved from mobile security to applied and clinical machine learning, with a strong emphasis on natural language processing (NLP). My previous postdoctoral work centered on analysing social media data, where I investigated online user behaviour, sentiment, and discourse using advanced NLP techniques.
My broader interests lie at the intersection of machine learning, natural language processing, and healthcare informatics. I have published extensively in high-impact, peer-reviewed journals, including several ISI Q1-ranked publications in areas such as healthcare analytics, social media mining, and mobile security. I am always open to interdisciplinary collaboration and eager to contribute to projects that bridge machine learning, text analytics, and real-world applications.
Education/Academic qualification
Doctor of Science, Computer Science, University Of Malaya
Award Date: 30 Dec 2017
Master of Computing, Network Security, University Of Malaya
Award Date: 30 Sept 2013
Bachelor of Science, Information System, Ajman University College of Science & Technology
Award Date: 1 Dec 2009
Areas of expertise
- QA75 Electronic computers. Computer science
Keywords
- machine learning
- Natural Language Processing
- Health Data Science
- Android Security
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 3 Good Health and Well-being
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SDG 5 Gender Equality
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SDG 8 Decent Work and Economic Growth
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SDG 9 Industry, Innovation, and Infrastructure
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SDG 16 Peace, Justice and Strong Institutions
Fingerprint
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Collaborations and top research areas from the last five years
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Lasting effects of the COVID-19 pandemic on patient satisfaction of English dental service: Sentiment analysis and topic modelling of online reviews
Feizollah, A. & Byrne, M., 23 Jul 2025, (Accepted/In press) Research Square, p. 1-16, 16 p.Research output: Preprint/Working paper › Preprint
Open Access -
Patient perceptions of English dental services before, during and after the COVID-19 pandemic: a sentiment and topic analysis of online reviews
Feizollah, A. & Byrne, M., 2025, (Accepted/In press) In: British Dental Journal.Research output: Contribution to journal › Article › peer-review
Open Access -
The use of natural language processing to interpret unstructured patient feedback on health services: A scoping review
Feizollah, A., Lin, C.-Y., O'Malley, L., Thompson, W., Listl, S. & Byrne, M., 14 Aug 2025, In: JOURNAL OF MEDICAL INTERNET RESEARCH. 27Research output: Contribution to journal › Article › peer-review
Open Access -
Unveiling the global hijab discourse on Instagram: A multi-layered analysis of narratives, communities and sentiments
Feizollah, A., Mostafa, M., Mehdi, R. A. K. & Kinawy, R. N., 2 Aug 2024, In: Journal of Arab & Muslim Media Research.Research output: Contribution to journal › Article › peer-review
Open AccessFile79 Downloads (Pure) -
Fifteen years of YouTube scholarly research: knowledge structure, collaborative networks, and trending topics
Mostafa, M. M., Feizollah, A. & Anuar, N. B., 15 Mar 2023, In: Multimedia Tools and Applications. 82, 8, p. 12423-12443 21 p.Research output: Contribution to journal › Article › peer-review
Projects
- 1 Active
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eScience Lab
Goble, C. (PI), Soiland-Reyes, S. (PI), Andrabi, M. (Researcher), Stewart, A. (Affiliate), Bacall, F. (Researcher), Chadwick, E. (Researcher), Lowe, D. (Technical team), Nenadic, A. (Affiliate), Owen, S. (Researcher), Reed, P. (Researcher), Hambley, A. (Researcher), Sufi, S. A. (Supervisor), Woolland, O. (Technical team), Del-Pinto, W. (Researcher), Sparks, M. (Affiliate), Seip, O. (Affiliate), Slavin, P. (Researcher), Feizollah, A. (Researcher), Rajasekar, A. (PGR student), Suthar, S. A. R. (PGR student), Banerji, A. (Affiliate), Gray, A. (Affiliate), Jay, C. (Affiliate), Herrerias Azcue, F. (Researcher), Xu, F. (Affiliate), Juty, N. (Researcher), Hughes-Noehrer, L. (Affiliate), Yehudi, Y. (PGR student), Missier, P. (Researcher), Stevens, R. (Affiliate) & Aloqalaa, M. (PGR student)
1/01/15 → …
Project: Research
Prizes
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A Sociological Exploration of Online Dental Patient Feedback in the UK: A Feasibility Study Using Natural Language Processing
Feizollah, A. (Recipient), 12 Mar 2025
Prize: Prize (including medals and awards)