Ayham Fattoum

Ayham Fattoum


Personal profile


Lecturer of management studies and operational disaster management. Ayham holds a PhD in business and management (operations management) from Alliance Manchester Business School and MSc in management for business excellence from the University of Warwick. Ayham's experience covers diverse posts and sectors such as quality management, HR, and change management in the not-for-profit and the commercial sectors. His latest research aims at enhancing the resilience, agility and viability of systems during emergencies in the context of managing spontaneous volunteers during disasters. Ayham's research interests involve enhancing systems’ resilience and agility using soft operation methodologies (VSM and SSM), complexity management, change management, and systems thinking.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 11 - Sustainable Cities and Communities

Education/Academic qualification

Doctor of Philosophy, Holistic Complexity Management During Disasters: Enhancing the Resilience of Rapidly-Evolving Viable Systems, Alliance Manchester Business School

Award Date: 23 Oct 2018

Master in Science, Management for Business Excellence, The University of Warwick

Award Date: 5 Dec 2011

Research Beacons, Institutes and Platforms

  • Humanitarian and Conflict Response Institute


  • Soft Operations Research
  • Viable System Model
  • Complexity Management
  • Soft Systems Methodology
  • System Thinking
  • Process Improvement
  • Resilience
  • Agility
  • Operational Disaster Management
  • Change Management


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