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My office hours are posted outside my office door (Sackville Street Building G25)

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Dr Babis Theodoulidis is a Director of the Centre for Service Research at the University of Manchester and holds the position of Associate Professor at Manchester Business School. Previously, he was senior lecturer at the School of Informatics, UMIST and he has been a visiting fellow at the University of Surrey, UK and visiting professor at the Athens University of Business and Economics, Greece. He is also currently a member of the SRII Global Leadership Team (http://www.thesrii.org)

He is a member of the editorial board of Information Systems and e-Business Management Journal and previously of the Journal of Database Management. He has published extensively (over 150 refereed journal and conference articles) and his research work (as Principal or Co-Investigator) has received funding of over 4m from UK and European funding bodies over the last 12 years. During this time, he has successfully supervised 20 PhD theses and over 20 MPhil theses.

Main research areas: modelling, analysis and management of service systems. In particular, he investigates the design of service-based information systems, the temporal and spatial aspects of information, the analysis of information using data and text mining techniques (service analytics) with focus on customer analytics, the visualisation of information, and service information management issues within organisations such as information retention, audit and ownership. Over the recent years, he has investigated information management issues within financial markets and especially, the role of algorithmic trading and high frequency trading and their implications. He has also investigated information management issues within the context of marketing and especially, customer feedback management.


Research interests

  • Information Management
  • Business Intelligence (data/text mining)
  • Customer Analytics
  • Service Systems
  • Service Analytics
  • IT Governance
  • Environmental Information Management
  • Social Network Analytics

For more information, please view the publications list and also the profile on the Social Science Research Network and LinkedIn.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 8 - Decent Work and Economic Growth
  • SDG 9 - Industry, Innovation, and Infrastructure
  • SDG 12 - Responsible Consumption and Production
  • SDG 13 - Climate Action

Research Beacons, Institutes and Platforms

  • Digital Futures
  • Institute for Data Science and AI


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