Personal profile
Overview
Hai-Anh Tran is an Associate Professor (Senior Lecturer) in Marketing at Alliance Manchester Business School (AMBS). Her research focuses on digital marketing and marketing communication, particularly on the design of marketing communications in digital channels and how the communication of firms, CEOs, or consumers influences stakeholders and firm performance. She is also interested in topics related to corporate social responsibility and consumer psychology.
Hai-Anh earned her PhD in Marketing from the University of East Anglia, UK, in 2020. Her research has been published in leading journals such as the Journal of the Academy of Marketing Science (ABS4*/FT50) and the Journal of Business Venturing (ABS4*/FT50), among other journals.
Her research has received external funding from the Association for Consumer Research, the British Academy, Research England, and the Regional Studies Association.
PhD Supervision
I welcome PhD applications that align with my research interests:
- Strong quantitative analysis skills, particularly in text mining, natural language processing, panel data analysis, and experimental studies.
- Research areas: Digital marketing, marketing analytics, green marketing, and consumer psychology.
If you are interested in doing a PhD with me, please send me your research proposal along with your CV.
Keywords
- marketing communication, digital marketing, text mining, consumer pyschology
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 8 Decent Work and Economic Growth
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SDG 9 Industry, Innovation, and Infrastructure
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SDG 16 Peace, Justice and Strong Institutions
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Collaborations and top research areas from the last five years
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How universities can use social media for student acquisition
Tran, H.-A., Evanschitzky, H., Ludwig, S., Nguyen, B., Grewal , D., Farrell, A. & Ackfeldt, A.-L., 27 Jan 2026, In: Journal of the Academy of Marketing Science.Research output: Contribution to journal › Review article › peer-review
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Unlocking crowdfunding success by leveraging selling perspectives and influence tactics for optimal performance
Cai, W., Tran, H.-A., Huang, G. & Nguyen, B., 2026, In: Journal of Small Business Management. p. 1-30Research output: Contribution to journal › Article › peer-review
Open Access -
The impact of influence tactics on brand message sharing
Huang, G., Evanschitzky, H. & Tran, H. A., Oct 2025, In: Journal of Business Research. 199, 115497.Research output: Contribution to journal › Article › peer-review
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The role of empathy in providers’ online customer complaints management
Tran, H.-A., Evanschitzky, H., Gregoire, Y., Nguyen, B., Gustafsson, A. & Ludwig, S., 6 Aug 2025, In: Journal of the Academy of Marketing Science. 21 p.Research output: Contribution to journal › Article › peer-review
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Whom to punish? Examining observers’ reactions to customer mistreatment by hospitality employees: Examining observers' reactions to customer mistreatment by hospitality employees
Golossenko, A., Huang, J., Liu, H., Tran, H.-A. & Evanschitzky, H., 3 Mar 2025, (E-pub ahead of print) In: International Journal of Contemporary Hospitality Management. 18 p.Research output: Contribution to journal › Article › peer-review
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