Personal profile
Overview
Heiner Evanschitzky is Professor and Chair of Marketing at Alliance Manchester Business School, University of Manchester (UK). Heiner received his PhD and Habilitation from the University of Muenster (Germany). He held visiting positions in Switzerland, France, Australia and the US.
Heiner's research investigates interesting and relevant problems with an attempt to develop impactful conclusions. The current focus primarily lies in Retail Marketing/Management where he investigates technology in retailing, customer inspiration & store atmospherics, customer participation, relationship marketing, and profit chain models.
Heiner's work has been published in leading journals such as Journal of Marketing, Journal of Management, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, International Journal of Research in Marketing, and Journal of Product Innovation Management. Heiner currently serves as Associate Editor for the British Journal of Management.
Areas of expertise
- H Social Sciences (General)
- Marketing
- Retailing
Keywords
- marketing
- retailing
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 7 Affordable and Clean Energy
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SDG 9 Industry, Innovation, and Infrastructure
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SDG 16 Peace, Justice and Strong Institutions
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Collaborations and top research areas from the last five years
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How universities can use social media for student acquisition
Tran, H.-A., Evanschitzky, H., Ludwig, S., Nguyen, B., Grewal , D., Farrell, A. & Ackfeldt, A.-L., 27 Jan 2026, In: Journal of the Academy of Marketing Science.Research output: Contribution to journal › Review article › peer-review
Open Access -
Emotional intelligence and employee creativity in high-tech firms
dos Santos, M. D. C. C., Coelho, F., Sousa, C. M. P. & Evanschitzky, H., 9 Mar 2025, In: Innovation: Organisation & Management. 24 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile6 Downloads (Pure) -
Strategic Change Capability in Marketing Organizations: Conceptualization, Scale Development, and Validation
Bekos, G. S., Chari, S., Jaakkola, M. & Evanschitzky, H., 2 Apr 2025, In: Journal of Marketing. 23 p.Research output: Contribution to journal › Article › peer-review
Open Access71 Downloads (Pure) -
The impact of influence tactics on brand message sharing
Huang, G., Evanschitzky, H. & Tran, H. A., Oct 2025, In: Journal of Business Research. 199, 115497.Research output: Contribution to journal › Article › peer-review
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The role of empathy in providers’ online customer complaints management
Tran, H.-A., Evanschitzky, H., Gregoire, Y., Nguyen, B., Gustafsson, A. & Ludwig, S., 6 Aug 2025, In: Journal of the Academy of Marketing Science. 21 p.Research output: Contribution to journal › Article › peer-review
Press/Media
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MANCHESTER EVENING NEWS: How Manchester's weather helped bring fast fashion giants like Boohoo and PrettyLittleThing to the city
16/07/22
1 Media contribution
Press/Media: Expert comment
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BBC RADIO MANCHESTER: Future of shopping centres
23/06/20
1 item of Media coverage
Press/Media: Expert comment