Projects per year
- 2 Finished
Accepting PhD Students
Ilma is interested in supervising research students in topics linked to the ones stated below. Ilma specialises in longitudinal and multiple case study-based qualitative research designs (utilising interviews/ focus groups/projective techniques/laddering/delphi technique).
Transformative service research (vulnerable customers, BoP customers, digital healthcare)
Corporate Digital Responsibility
Practices that can help meet Net-Zero targets in organisations and their suppliers
Service management in emerging markets