Research output per year
Research output per year
- 35 results
Search results
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2023
Barriers to Innovation and Value Co-Creation in Strategic Nets
Chowdhury, I. N., Zolkiewski, J. & Clennell, N., 2023, IMP (Industrial Marketing and Purchasing) Conference 2023.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Digital, Yet Humane: creating impact in online charity services
Raki, A., Chowdhury, I. N. & Zolkiewski, J., 2023, Frontiers in Service 2023.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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2022
Digital, Yet Humane: A Toolkit for Enhancing Human Touch in Online Services for Refugees
Raki, A., Chowdhury, I. N., Zolkiewski, J. & Nieroda, M., 1 Nov 2022, Critical Conversations on Refugee Education in Europe: perspectives from research, policy and practice: THE INAUGURAL HUB FOR EUROPEAN REFUGEE EDUCATION (HERE) CONFERENCE .Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Future-proofing Charities: Bringing Service Orientation to Digitalisation
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 1 Sept 2022, BAM2022 Conference Proceedings.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Harnessing the Transformative Power of Service: A Resource-Challenge Perspective to Service Design for Vulnerable Service Users
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 16 Jun 2022, 12th SERVSIG Conference .Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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2021
Digital transitioning of charity and community services and the loss of human touch, a bricolage approach to address consumer vulnerability and foster social wellbeing
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 7 May 2021, (Accepted/In press) Proceedings of 2021 Academy of Marketing Annual Conference: Reframing Marketing Priorities Online.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Embracing Advanced Digital Services in the Charity and Voluntary Sector: a response to Covid-19
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 2021, IET Conference Proceedings. 4 ed. Institution of Engineering and Technology , Vol. 2021. p. 7-10 4 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Embracing Advanced Digital Services in the Charity and Voluntary Sector: A Response to Covid-19
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 2 Jun 2021, (Accepted/In press) Proceedings of Competitive Advantage in the Digital Economy CADE 2021: Sustainability, Resilience, and Trust and Privacy.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
File157 Downloads (Pure) -
From High-touch to High-tech: How has the pandemic reshaped charity and community services?
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 18 Mar 2021, (Accepted/In press) From Digital Futures to Digital Present: How has the Post-Pandemic World Reshaped our Digital Lives?.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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From High-touch to High-tech: How has the Pandemic reshaped community education services for refugee learners in the UK?
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 7 Apr 2021, Learning for Citizenship : supporting migrant students in uncertain times.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Transforming Service Systems to Support Wellbeing: a Case Study of Online Refugee Support Services in the UK
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 9 Jul 2021, (Accepted/In press) 2021 Frontiers in Service Conference: Service in the World of Artificial Intelligence and Digital Technologies.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 10 May 2021, Servitization: A pathway towards a resilient, productive and sustainable future: Proceedings of the Spring Servitization Conference 2021. p. 274-276 3 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
File53 Downloads (Pure) -
2020
Social Business Collaboration at the Bottom of the Pyramid: The Case of Orchestration
Gold, S., Chowdhury, I., Huq, F. & Heinemann, K., 2020, In: Business Strategy and the Environment. 29, 1, p. 262-275 14 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile116 Downloads (Pure) -
Transforming Service Systems to Support Wellbeing: a Case Study of Refugee Support Services in the UK
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 30 Jun 2020, High Tech and High Touch: The Future of Human Services. Queensland University of Technology, p. 341-343 3 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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2019
Designing Transformative Services for Refugees
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 2019, (Submitted) Academy of Marketing Science (AMS) Annual Conference.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Designing Transformative Services for Refugees
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 2019, (Submitted) QUIS16 Doctoral Consortium.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
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Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
Hogreve, J., Wünderlich, N. V., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-keuper, J. & Sousa, R., 2019, In: Journal of Business Research.Research output: Contribution to journal › Article › peer-review
Open AccessFile37 Downloads (Pure) -
2018
Managing and profiting from innovation in strategic networks
Clennell, N., Zolkiewski, J., Raddats, C. & Chowdhury, I., 25 Apr 2018. 20 p.Research output: Contribution to conference › Paper › peer-review
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2017
Developing social business partnerships to create sustainable value at the Bottom of the Pyramid
Huq, F., Chowdhury, I. & Gold, S., 2017, Industrial Marketing and Purchasing Conference. Kuala Lumpur, Malaysia..Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Firm Foundations (Photograph) - Managing and profiting from innovation in strategic networks
Clennell, N., Zolkiewski, J., Chowdhury, I. & Raddats, C., 1 Nov 2017.Research output: Contribution to conference › Other › peer-review
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Managing and profiting from innovation in strategic networks
Clennell, N., Zolkiewski, J., Raddats, C. & Chowdhury, I., 19 Jun 2017.Research output: Contribution to conference › Paper › peer-review
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2016
Every Cloud Has a Silver Lining - Exploring the Dark Side of Value Co-creation in B2B Service Networks
Chowdhury, I., Gruber, T. & Zolkiewski, J., May 2016, In: Industrial Marketing Management. 55, May, p. 97-109Research output: Contribution to journal › Article › peer-review
Open AccessFile460 Downloads (Pure) -
Social Management Capabilities of Multinational Buying Firms and their Emerging Market Suppliers: An Exploratory Study of the Clothing Industry
Huq, F., Chowdhury, I. & Klassen, R. D., 8 Sept 2016, In: Journal of Operations Management. 46, 1, p. 19-37Research output: Contribution to journal › Article › peer-review
Open Access -
2015
A Cross-Cultural Comparison of Business Complaint Management Expectations
Henneberg, S. C., Gruber, T., Reppel, A., Naude, P., Ashnai, B., Huber, F. & Chowdhury, I. N., 9 Jun 2015, In: Journal of Marketing Theory and Practice. 23, 3, p. 254-271 17 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile1366 Downloads (Pure) -
Exploring the role of clients in value co-creation within professional service triads
Chowdhury, I., 2015, host publication.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
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Supply Chain Disturbances Assessment Model: Insights from High Value Engineering Supply Chain Sourcing Decisions
Huq, F. A., Pawar, K., Subramanian, N. & Chowdhury, I. N., Jul 2015, host publication. EurOMAResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
49 Downloads (Pure) -
2014
Chapter 8 – Service Recovery in Higher Education – Does National Culture Play a Role?
Gruber, T., Chowdhury, I. N., Reppel, A., Lowrie, A. (ed.) & Hemsley-Brown, J. (ed.), 2014, On the Marketisation and Marketing of Higher Education. London: Routledge, p. 179-212Research output: Chapter in Book/Report/Conference proceeding › Chapter
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Co-Creation of Value in B2B Service Networks: When Values Collide!
Chowdhury, I. N., Gruber, T. & Zolkiewski, J., 2014, 23rd Annual Frontiers in Service Conference. Miami, FL, USAResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Service Recovery in Higher Education – Does National Culture Play a Role?
Chowdhury, I. N., Gruber, T., Reppel, A., Lowrie, A. (ed.) & Hemsley-Brown, J. (ed.), 2014, On the Marketisation and Marketing of Higher Education. Oxon: Routledge, p. 179-212Research output: Chapter in Book/Report/Conference proceeding › Chapter
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2013
Co-creation of Value in Service Networks: A Business-to-Business Professional Service Perspective
Chowdhury, I., Gruber, T. & Zolkiewski, J., 2013, QUIS 13. Karlstad, SwedenResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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2012
Co-creating the Business-to-Business Service: A Network Perspective
Chowdhury, I. N., 2012, host publication.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Investigating the Influence of Professor Characteristics on Student Satisfaction and Dissatisfaction: A Comparative Study
Gruber, T., Lowrie, A., Brodowsky, G. H., Reppel, A. E., Voss, R. & Chowdhury, I. N., 2012, In: Journal of Marketing Education. 34, 2, p. 165-178 13 p.Research output: Contribution to journal › Article › peer-review
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2011
Service recovery in higher education: Does national culture play a role?
Gruber, T., Chowdhury, I. N. & Reppel, A. E., Oct 2011, In: Journal of Marketing Management. 27, 11-12, p. 1261-1293 32 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile106 Downloads (Pure) -
Understanding Student-Professor Service Recovery Encounters
Gruber, T., Chowdhury, I. N. & Reppel, A., 2011, AMA Summer Educator’s Conference. San Francisco, CA, USAResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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2010
Understanding the Influence of National Culture on Service Recovery Expectations
Gruber, T. & Chowdhury, I. N., 2010, host publication.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review