Ilma Nur Chowdhury

Phone+44 (0) 161 306 6597
Emaililma.chowdhurymanchester.acuk

Accepting PhD Students

PhD projects

Ilma is interested in supervising research students in topics linked to the ones stated below. Ilma specialises in longitudinal, phased and/or multiple case study-based qualitative research designs (utilising interviews/ focus groups/projective techniques/laddering/delphi technique/netnography). PhD students sharing research proposals with Ilma should include multiple phases of qualitative research data collection in their methodology sections.

Sustainability and service supply chains

Transformative services (vulnerable customers, BoP customers, digital healthcare, artificially intelligent services, refugee support services)

- How services can help achieve the UN SDGs
- Digital health services and their implications
- How sustainability practices using digital tools can ensure service inclusion

Social innovation
- The role of services in addressing grand challenges

Practices that can help meet Net-Zero targets

Value creation at the bottom of the pyramid

22 Conference contribution
7 Article
2 Chapter
2 Paper
More
- 1 Other

34 results

2023

Barriers to Innovation and Value Co-Creation in Strategic Nets
Chowdhury, I. N., Zolkiewski, J. & Clennell, N., 2023, IMP (Industrial Marketing and Purchasing) Conference 2023.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Digital, Yet Humane: creating impact in online charity services
Raki, A., Chowdhury, I. N. & Zolkiewski, J., 2023, Frontiers in Service 2023.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2022
Digital, Yet Humane: A Toolkit for Enhancing Human Touch in Online Services for Refugees
Raki, A., Chowdhury, I. N., Zolkiewski, J. & Nieroda, M., 1 Nov 2022, Critical Conversations on Refugee Education in Europe: perspectives from research, policy and practice: THE INAUGURAL HUB FOR EUROPEAN REFUGEE EDUCATION (HERE) CONFERENCE .
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Future-proofing Charities: Bringing Service Orientation to Digitalisation
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 1 Sept 2022, BAM2022 Conference Proceedings.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Harnessing the Transformative Power of Service: A Resource-Challenge Perspective to Service Design for Vulnerable Service Users
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 16 Jun 2022, 12th SERVSIG Conference .
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2021
Digital transitioning of charity and community services and the loss of human touch, a bricolage approach to address consumer vulnerability and foster social wellbeing
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 7 May 2021, (Accepted/In press) Proceedings of 2021 Academy of Marketing Annual Conference: Reframing Marketing Priorities Online.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Embracing Advanced Digital Services in the Charity and Voluntary Sector: A Response to Covid-19
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 2021, Proceedings of Competitive Advantage in the Digital Economy CADE 2021: Sustainability, Resilience, and Trust and Privacy. 4 ed. Institution of Engineering and Technology , Vol. 2021. p. 7-10 4 p.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

File
257 Downloads (Pure)
From High-touch to High-tech: How has the pandemic reshaped charity and community services?
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 18 Mar 2021, (Accepted/In press) From Digital Futures to Digital Present: How has the Post-Pandemic World Reshaped our Digital Lives?.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
From High-touch to High-tech: How has the Pandemic reshaped community education services for refugee learners in the UK?
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 7 Apr 2021, Learning for Citizenship : supporting migrant students in uncertain times.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Transforming Service Systems to Support Wellbeing: a Case Study of Online Refugee Support Services in the UK
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 9 Jul 2021, (Accepted/In press) 2021 Frontiers in Service Conference: Service in the World of Artificial Intelligence and Digital Technologies.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 10 May 2021, Servitization: A pathway towards a resilient, productive and sustainable future: Proceedings of the Spring Servitization Conference 2021. p. 274-276 3 p.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

File
84 Downloads (Pure)
2020
Social Business Collaboration at the Bottom of the Pyramid: The Case of Orchestration
Gold, S., Chowdhury, I., Huq, F. & Heinemann, K., 2020, In: Business Strategy and the Environment. 29, 1, p. 262-275 14 p.
Research output: Contribution to journal › Article › peer-review

Open Access
File
178 Downloads (Pure)
Transforming Service Systems to Support Wellbeing: a Case Study of Refugee Support Services in the UK
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 30 Jun 2020, High Tech and High Touch: The Future of Human Services. Queensland University of Technology, p. 341-343 3 p.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2019

Designing Transformative Services for Refugees
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 2019, (Submitted) QUIS16 Doctoral Consortium.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
Designing Transformative Services for Refugees
Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 2019, (Submitted) Academy of Marketing Science (AMS) Annual Conference.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
Hogreve, J., Wünderlich, N. V., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-keuper, J. & Sousa, R., 2019, In: Journal of Business Research.
Research output: Contribution to journal › Article › peer-review

Open Access
File
85 Downloads (Pure)
2018

Managing and profiting from innovation in strategic networks
Clennell, N., Zolkiewski, J., Raddats, C. & Chowdhury, I., 25 Apr 2018. 20 p.
Research output: Contribution to conference › Paper › peer-review
2017
Developing social business partnerships to create sustainable value at the Bottom of the Pyramid
Huq, F., Chowdhury, I. & Gold, S., 2017, Industrial Marketing and Purchasing Conference. Kuala Lumpur, Malaysia..
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Firm Foundations (Photograph) - Managing and profiting from innovation in strategic networks
Clennell, N., Zolkiewski, J., Chowdhury, I. & Raddats, C., 1 Nov 2017.
Research output: Contribution to conference › Other › peer-review
Managing and profiting from innovation in strategic networks
Clennell, N., Zolkiewski, J., Raddats, C. & Chowdhury, I., 19 Jun 2017.
Research output: Contribution to conference › Paper › peer-review
2016

Every Cloud Has a Silver Lining - Exploring the Dark Side of Value Co-creation in B2B Service Networks
Chowdhury, I., Gruber, T. & Zolkiewski, J., May 2016, In: Industrial Marketing Management. 55, May, p. 97-109
Research output: Contribution to journal › Article › peer-review

Open Access
File

568 Downloads (Pure)
Social Management Capabilities of Multinational Buying Firms and their Emerging Market Suppliers: An Exploratory Study of the Clothing Industry
Huq, F., Chowdhury, I. & Klassen, R. D., 8 Sept 2016, In: Journal of Operations Management. 46, 1, p. 19-37
Research output: Contribution to journal › Article › peer-review

Open Access
2015
A Cross-Cultural Comparison of Business Complaint Management Expectations
Henneberg, S. C., Gruber, T., Reppel, A., Naude, P., Ashnai, B., Huber, F. & Chowdhury, I. N., 9 Jun 2015, In: Journal of Marketing Theory and Practice. 23, 3, p. 254-271 17 p.
Research output: Contribution to journal › Article › peer-review

Open Access
File
1489 Downloads (Pure)
Exploring the role of clients in value co-creation within professional service triads
Chowdhury, I., 2015, host publication.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
Supply Chain Disturbances Assessment Model: Insights from High Value Engineering Supply Chain Sourcing Decisions
Huq, F. A., Pawar, K., Subramanian, N. & Chowdhury, I. N., Jul 2015, host publication. EurOMA
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
49 Downloads (Pure)
2014

Chapter 8 – Service Recovery in Higher Education – Does National Culture Play a Role?
Gruber, T., Chowdhury, I. N., Reppel, A., Lowrie, A. (Editor) & Hemsley-Brown, J. (Editor), 2014, On the Marketisation and Marketing of Higher Education. London: Routledge, p. 179-212
Research output: Chapter in Book/Report/Conference proceeding › Chapter
Co-Creation of Value in B2B Service Networks: When Values Collide!
Chowdhury, I. N., Gruber, T. & Zolkiewski, J., 2014, 23rd Annual Frontiers in Service Conference. Miami, FL, USA
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Service Recovery in Higher Education – Does National Culture Play a Role?
Chowdhury, I. N., Gruber, T., Reppel, A., Lowrie, A. (Editor) & Hemsley-Brown, J. (Editor), 2014, On the Marketisation and Marketing of Higher Education. Oxon: Routledge, p. 179-212
Research output: Chapter in Book/Report/Conference proceeding › Chapter
2013

Co-creation of Value in Service Networks: A Business-to-Business Professional Service Perspective
Chowdhury, I., Gruber, T. & Zolkiewski, J., 2013, QUIS 13. Karlstad, Sweden
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2012

Co-creating the Business-to-Business Service: A Network Perspective
Chowdhury, I. N., 2012, host publication.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Investigating the Influence of Professor Characteristics on Student Satisfaction and Dissatisfaction: A Comparative Study
Gruber, T., Lowrie, A., Brodowsky, G. H., Reppel, A. E., Voss, R. & Chowdhury, I. N., 2012, In: Journal of Marketing Education. 34, 2, p. 165-178 13 p.
Research output: Contribution to journal › Article › peer-review
2011
Service recovery in higher education: Does national culture play a role?
Gruber, T., Chowdhury, I. N. & Reppel, A. E., Oct 2011, In: Journal of Marketing Management. 27, 11-12, p. 1261-1293 32 p.
Research output: Contribution to journal › Article › peer-review

Open Access
File
113 Downloads (Pure)
Understanding Student-Professor Service Recovery Encounters
Gruber, T., Chowdhury, I. N. & Reppel, A., 2011, AMA Summer Educator’s Conference. San Francisco, CA, USA
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2010

Understanding the Influence of National Culture on Service Recovery Expectations
Gruber, T. & Chowdhury, I. N., 2010, host publication.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Ilma Nur Chowdhury

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