Research output per year
Research output per year
- 14 results
Search results
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2020
AI Feel You: Customer Experience Assessment via Chatbot Interviews
Sidaoui, K., Jaakkola, M. & Burton, J., 16 Jul 2020, In: Journal of Service Management. 31, 4, p. 745-766 27 p.Research output: Contribution to journal › Article › peer-review
File161 Downloads (Pure) -
Extraction of Customer Experience Feelings using Artificial Intelligence Chatbots
Sidaoui, K., Jaakkola, M. & Burton, J., 14 Feb 2020, Proceedings of 2020 AMA Winter Academic Conference.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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2019
Complementarity versus substitutability of dynamic and operational capabilities in B2B firms: A configurational approach
Nagy, G., Jaakkola, M. & Koporcic, N., Nov 2019, In: Industrial Marketing Management. 83, p. 42-58Research output: Contribution to journal › Article › peer-review
Open AccessFile42 Downloads (Pure) -
USING ARTIFICIALLY INTELLIGENT CHATBOTS TO STUDY FEELINGS IN CUSTOMER EXPERIENCE
Sidaoui, K., Burton, J. & Jaakkola, M., 15 Mar 2019, (Accepted/In press).Research output: Contribution to conference › Abstract › peer-review
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2018
Artificial emotional intelligence: Using artificial intelligence to study feelings in customer experience
Sidaoui, K., Burton, J. & Jaakkola, M., 20 Dec 2018, (Accepted/In press) Proceedings of QUIS16, the 16th International Research Symposium on Advancing Service Research and Practice! .Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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2016
Editorial: Strategic marketing - new horizons in theory and research
Rudd, J. M., Jaakkola, M. & Marshall, G. W., 1 Jan 2016, In: European Journal of Marketing. 50, 12, p. 2070-2076 7 p.Research output: Contribution to journal › Editorial › peer-review
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Is more capability always beneficial for firm performance? Market orientation, core business process capabilities and business environment
Jaakkola, M., Frösén, J., Tikkanen, H., Aspara, J., Vassinen, A. & Parvinen, P., 1 Sept 2016, In: Journal of Marketing Management. 32, 13-14, p. 1359-1385 27 p.Research output: Contribution to journal › Article › peer-review
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What counts versus what can be counted: The complex interplay of market orientation and marketing performance measurement
Frösén, J., Luoma, J., Jaakkola, M., Tikkanen, H. & Aspara, J., 1 May 2016, In: Journal of Marketing. 80, 3, p. 60-78 19 p.Research output: Contribution to journal › Article › peer-review
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2015
Effective forms of market orientation across the business cycle: A longitudinal analysis of business-to-business firms
Frösén, J., Jaakkola, M., Churakova, I. & Tikkanen, H., 27 May 2015, In: Industrial Marketing Management. 52, p. 91-99 9 p.Research output: Contribution to journal › Article › peer-review
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Various forms of value-based selling capability: Commentary on "Value-Based Selling: An Organizational Capability Perspective"
Jaakkola, M., Frösén, J. & Tikkanen, H., 1 Jan 2015, In: Industrial Marketing Management. 45, 1, p. 113-114 2 p.Research output: Contribution to journal › Article › peer-review
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When an Intercultural Business Negotiation Fails: Comparing the Emotions and Behavioural Tendencies of Individualistic and Collectivistic Negotiators
Luomala, H. T., Kumar, R., Singh, J. D. & Jaakkola, M., 1 May 2015, In: Group Decision and Negotiation. 24, 3, p. 537-561 25 p.Research output: Contribution to journal › Article › peer-review
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2014
Market orientation, innovation capability and business performance: Insights from the global financial crisis
Huhtala, J. P., Sihvonen, A., Frösén, J., Jaakkola, M. & Tikkanen, H., 1 Jan 2014, In: Baltic Journal of Management. 9, 2, p. 134-152 19 p.Research output: Contribution to journal › Article › peer-review
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2013
Marketing performance assessment systems and the business context
Frösén, J., Tikkanen, H., Jaakkola, M. & Vassinen, A., 1 May 2013, In: European Journal of Marketing. 47, 5/6, p. 715-737 23 p.Research output: Contribution to journal › Article › peer-review
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2010
Strategic marketing and business performance: A study in three European 'engineering countries'
Jaakkola, M., Möller, K., Parvinen, P., Evanschitzky, H. & Mühlbacher, H., 1 Nov 2010, In: Industrial Marketing Management. 39, 8, p. 1300-1310 11 p.Research output: Contribution to journal › Article › peer-review