I am an experienced Health Services Researcher with established interests in healthcare communication, the management of (multiple) long-term conditions and patient safety in primary care. I am passionate about improving patients’ interactions with and experience of healthcare services, and involving patients and other stakeholders in research.

I am an experienced Health Services Researcher with established interests in healthcare communication, the management of (multiple) long-term conditions and patient safety in primary care. I am passionate about improving patients’ interactions with and experience of healthcare services, and involving patients and other stakeholders in research.

I am a Dissertation Supervisor for the Public Health / Primary Care MPH / MRes (May 2022 - present, and January 2016 - September 2017).

I was a Teaching Assistant for the Qualitative Research Module of the Public Health / Primary Care MPH / MRes from September 2014 – February 2017.

PhD / NIHR Doctoral Research Fellowship supervisors:

• Prof Peter Bower
• Dr Sarah Peters
• Dr Thomas Blakeman

Graduate member of the British Psychological Society (BPS)

Member of the International Association of Communication in Healthcare (EACH)

Research Associate

Apr 2022 - present

NIHR Policy Research Programme - Optimising people-centred access in primary care

Qualitative interview, observation and focus group study to explore access to primary care in the context of Covid-19 from the policy-maker, provider and patient perspective. Developing a resource set and facilitating organisational change through collaborative focus groups. Working in partnership with a Community-Based Research Team.

Research Associate / PhD Student

Aug 2021 - Mar 2022

Nov 2017 - Oct 2020

NIHR Doctoral Research Fellowship

Planned, designed and optimised a behaviour change intervention to: empower older people with multiple long-term conditions (multimorbidity), improve their communication with primary care staff and reduce risks to patient safety. Achieved objectives through a qualitative synthesis, in-depth interview study, workshops with stakeholders and a cognitive interview study. Involved public contributors throughout.

Research Associate

Nov 2020 - Aug 2021

NIHR Research for Patient Benefit - Improving Communication and Patient Safety

Feasibility study of the behaviour change intervention developed through my NIHR Doctoral Research Fellowship (see above).

Research Associate

Aug 2017 - Sep 2017

NIHR School for Primary Care Research - Capacity Building Grant

Completed write-up of outstanding publication from the NIHR Greater Manchester PSTRC and preparatory work for an NIHR Doctoral Research Fellowship.

Research Associate

Oct 2013 – Jul 2017

NIHR Greater Manchester Primary Care Patient Safety Translational Research Centre (Greater Manchester PSTRC) - Multimorbidity Theme

Qualitative synthesis to understand patient safety in primary care. Longitudinal applied ethnographic study of older people with multiple long-term conditions (multimorbidity), their GPs and other care providers to identify threats to patient safety in primary care and how these might be reduced. Involved public contributors throughout.

Research Assistant

Jan 2010 – Sep 2013

Personal Social Services Research Unit (PSSRU) - Specialist Healthcare Support to Older Residents of Care Homes: Models and Costs

Explored the provision of healthcare support for care homes through a systematic review, a survey of geriatricians and healthcare organisations, and focus groups / interviews with identified services.

Research Assistant

Dec 2008 – Dec 2009

NIHR Collaboration for Leadership in Applied Health Research and Care (CLAHRC) for Greater Manchester - Healthcare Practitioners Theme

Qualitative synthesis to understand problems accessing primary care experienced by British South Asians with a long-term condition. Qualitative interview and focus group study to explore barriers to detecting and managing depression in people with a long-term condition in primary care.

MPhil Student

Jan 2008 – Dec 2009

The Skills-based Training On Risk Management (STORM) Project

Secondary analysis of quantitative survey data to explore the relationship between the profession of front-line workers and their attitudes towards suicide prevention and the impact of training.

Research Assistant

May 2005 – Nov 2008

The Skills-based Training On Risk Management (STORM) Project

Mixed-methods research to evaluate the effectiveness, dissemination and implementation of suicide prevention training for multi-professional and multi-disciplinary groups of front-line workers.