Personal profile


I am an experienced Health Services Researcher, with established interests in health communication, access to care, treatment burden, patient involvement and patient safety, particularly for people with long-term conditions / multiple long-term conditions (multimorbidity). I am passionate about improving patients’ interactions with and experience of healthcare services, and involving patients and other stakeholders in research.


For further information on my current and past projects, see the ‘Other research’ section below.

My collaborations

In my role as Research Associate on the Supporting the rheumatology multidisciplinary team to write directly to patients study, I am collaborating with:

In my role as Research Associate on the Supporting People with Multiple Long-Term Conditions to Live Well (SPELL) study, I am collaborating with:
Through my recent role as Research Associate on the Optimising Access in Primary Care project, I have collaborated with:
My PhD / NIHR Doctoral Research Fellowship supervisors were:


Memberships of committees and professional bodies

Member of the International Association of Communication in Healthcare (EACH) - including the research sub-committee (rEACH)

Member of the Society for Academic Primary Care (SAPC)

Graduate member of the British Psychological Society (BPS)

Other research

Research Associate

Feb 2023 – present

Research Associate

British Society for Rheumatology - Supporting the rheumatology multidisciplinary team to write directly to patients

Mixed-methods study, conducting surveys, interviews and co-production workshops to: a) understand current outpatient clinic letter writing practice and patient understanding of these letters, b) identify barriers to writing directly to patients and patient and staff preferences, and c) collaboratively develop resources to support staff to write directly to patients.  


Research Associate

Feb 2023 – present

Research Associate

NIHR School for Primary Care Research - Supporting People to Live Well with Multiple Long-Term Conditions (SPELL) 

Qualitative interview study and survey to understand treatment burden for people aged 18-65, with multiple long-term conditions (multimorbidity), and how primary care services affect this burden. Data from the study will be used to refine the Single Treatment Burden Question (STBQ) designed for use in clinical settings to identify people with high treatment burden.


Apr 2022 - Jun 2023

NIHR Policy Research Programme - Optimising people-centred access in primary care

Qualitative interview, observation and focus group study to explore access to primary care in the context of Covid-19 from the policy-maker, provider and patient perspective. Developing a resource set and facilitating organisational change through collaborative focus groups. Working in partnership with a Community-Based Research Team.


Research Associate / PhD Student

Aug 2021 - Dec 2021

Nov 2017 - Oct 2020

NIHR Doctoral Research Fellowship

Planned, designed and optimised a behaviour change intervention to: empower older people with multiple long-term conditions (multimorbidity), improve their communication with primary care staff and reduce risks to patient safety. Achieved objectives through a qualitative synthesis, in-depth interview study, workshops with stakeholders and a cognitive interview study. Involved public contributors throughout.


Research Associate

Nov 2020 - Aug 2021

NIHR Research for Patient Benefit - Improving Communication and Patient Safety

Feasibility study of the behaviour change intervention developed through my NIHR Doctoral Research Fellowship (see above).


Research Associate

Aug 2017 – Sep 2017

NIHR School for Primary Care Research - Capacity Building Grant

Completed write-up of outstanding publication from the NIHR Greater Manchester PSTRC and preparatory work for an NIHR Doctoral Research Fellowship.


Research Associate

Oct 2013 – Jul 2017

NIHR Greater Manchester Primary Care Patient Safety Translational Research Centre (Greater Manchester PSTRC) -Multimorbidity Theme

Qualitative synthesis to understand patient safety in primary care. Longitudinal applied ethnographic study of older people with multiple long-term conditions (multimorbidity), their GPs and other care providers to identify threats to patient safety in primary care and how these might be reduced. Involved public contributors throughout.


Research Assistant

Jan 2010 – Sep 2013

Personal Social Services Research Unit (PSSRU) - Specialist Healthcare Support to Older Residents of Care Homes: Models and Costs

Explored the provision of healthcare support for care homes through a systematic review, a survey of geriatricians and healthcare organisations, and focus groups / interviews with identified services.


Research Assistant

Dec 2008 – Dec 2009

NIHR Collaboration for Leadership in Applied Health Research and Care (CLAHRC) for Greater Manchester - Healthcare Practitioners Theme

Qualitative synthesis to understand problems accessing primary care experienced by British South Asians with a long-term condition. Qualitative interview and focus group study to explore barriers to detecting and managing depression in people with a long-term condition in primary care.


Research Assistant

May 2005 – Nov 2008

The Skills-based Training On Risk Management (STORM) Project

Mixed-methods research to evaluate the effectiveness, dissemination and implementation of suicide prevention training for multi-professional and multi-disciplinary groups of front-line workers.


Social responsibility

Coordinator of the Multimorbidity Research Advisory Group (MRAG) - a patient and public involvement group 

Lead of the School of Health Sciences Environmental Sustainability Group (May 2018 - Oct 2020)

Member of the Social Responsibility Steering Group for the Division of Population Health, Health Services Research & Primary Care (Jul 2017 - Sep 2020)

Green Impact Team Lead for the Centre for Primary Care and Health Services Research (@CPCGreenImpact) (Feb 2013 - Nov 2019)



Most recently, I acted as a junior facilitator for the 2023 rEACH Summer School - a 3-day international Summer School for early-career healthcare communication researchers (Sep 2023).
I have been a Dissertation Supervisor for the Public Health / Primary Care MPH / MRes (May 2022 – Nov 2022, and Jan 2016 - Sep 2017).
I was a Teaching Assistant for the Qualitative Research Module of the Public Health / Primary Care MPH / MRes (Sep 2014 – Feb 2017).

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 3 - Good Health and Well-being

Education/Academic qualification

Doctor of Philosophy, Improving communication between older people and primary care staff: development of a behaviour change intervention, The University of Manchester


Master of Philosophy, Attitudes towards suicide prevention and the impact of training, The University of Manchester


Bachelor of Science in Psychology, The University of Manchester



  • Health Services Research
  • Health Psychology
  • Primary Care
  • Access to Health Care
  • Healthcare Communication
  • Patient Empowerment
  • Patient and Public Involvement
  • Patient Safety
  • Long-Term Conditions
  • Multimorbidity
  • Older People
  • Behaviour Change
  • Qualitative Research Methods


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Collaborations and top research areas from the last five years

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