Susan joined the Personal Social Services Research Unit in 2006 after employment within local government. 

She is currently working on the research programme - Effective Home Support in Dementia Care: Components, Impacts and Costs of Tertiary Prevention, National Institute for Health Research.  As part of this she is involved in the exploration of current provision in England, costs to people with dementia and carers and their relationship to formal care and the value of different components of support.

She has been involved in a range of studies concerning the management and delivery of services for older people including the following projects/programmes:

• Resource Allocation at the Micro-Level in Adult Social Care, National Institute for Health Research.

• Community Support Services for People with Dementia: research commissioned by the Department of Health as part of work underlying the development of the National Dementia Strategy.

• National Evaluation of the Common Assessment Framework for Adults Demonstrator programme: evaluation of initiatives in nine demonstrator sites designed to improve information sharing between health and social care agencies.

• The Design and Use of Local Metrics to Evaluate Performance: A Comparative Analysis of Social Care Organisations: commission under the ESRC’s Public Services Quality, Performance and Delivery Programme designed to raise questions concerning how public services are changing and how quality and performance are to be effectively measured.