Kam Ho Chan

Dr. Tommy (Kam Ho) Chan is a Senior Lecturer (Associate Professor) in Management Science at Alliance Manchester Business School (AMBS), The University of Manchester.

Tommy's research areas focus on online harms (cyberbullying, technology addiction, hate speech), online consumer behaviors (customer engagement, backlash, firestorm), and digital communities (social media, online brand communities, online health support groups). Adopting the sociotechnical paradigm to understand complex human-technology interactions, his works have shed light on how technology influences individuals, groups, and organisations.

His works have been published in world-leading and internationally excellent journals, for example, Information Systems Research (UTD24, FT50, AJG4*), Journal of Management Information Systems (FT50, AJG4), Information Systems Journal (AJG4), Information & Management (AJG3), Internet Research (AJG3), Industrial Marketing Management (AJG3), Technological Forecasting and Social Change (AJG3), and others.

Tommy engages in various services in the information systems discipline. He is associate editor for Information Systems Journal and Internet Research. He also serves as track co-chairs and associate editors for tracks related to social and ethical implications of information technologies use in conferences affiliated with Association for Information Systems (AIS).

Tommy is the recipient of the AIS Early Career Award 2022 in recognition of his outstanding research, teaching, and service contributions to the field of information systems in early stages of his career. He is also the recipient of the Best Associate Editor Award for ICIS2022 and Literati Awards for Excellence as the Best Reviewers for Internet Research 2020 and Industrial Management & Data Systems 2017.

Internally, Tommy synergises learning and teaching activities with his research knowledge and experience in consultancy projects. His teaching has been consistently rated highly across various programs and student cohorts. Tommy teaches a wide range of courses at different levels, including management information systems, system design and analysis, digital strategy, e-marketing, marketing analytics, change management and project management.

Tommy has served as a member of the Academic Resource and Planning Team, Research and Knowledge Exchange Committee, AACSB Assurance of Learning Committee, and Race Equality Charter Self-Assessment Team for the division, faculty, and university.

Ph.D. (Information Systems and e-Business Management)

• Online harms (cyberbullying, technology addiction, hate speech)
• Online consumer behaviors (customer engagement, backlash, firestorm)
• Digital communities (social media, online brand communities, online health support groups)

• Systematic/Critical literature review
• Survey
• Experiment
• Measurement instrument development
• Vignette/Scenario design
• Mixed-methods

• Associate Editor for Information Systems Journal
• Associate Editor for Internet Research
• Member of Chartered Management Institution
• Member of Beta Gamma Sigma
• Member of Association for Information Systems
• Fellow of the Higher Education Academy

Tommy welcomes inquiries from students and researchers who are interested in working with him in academic research and writing.

He is open to research proposals/collaborations that align with any of his research interests and expertise. 

If you think of working with Tommy, please send him an email.