Personal profile


Dr. Tommy (Kam Ho) Chan is a Senior Lecturer (Associate Professor) in Management Science and Programme Director for MSc Business Analytics: Operational Research and Risk Analysis, at Alliance Manchester Business School (AMBS), The University of Manchester.

Tommy's research areas focus on responsible technology use (cyberbullying, technology addiction, hate speech), online consumer behaviors (customer engagement, backlash, firestorm), and digital communities (social media, brand communities, health support groups). Adopting the sociotechnical paradigm to understand complex human-technology interactions, his works have shed light on how technology influences individuals, groups, and organisations.

His key research works have been published in the Senior Scholars' List of Premier Journals, including, Information Systems Research (UTD24, FT50, AJG4*), Journal of Association for Information Systems (AJG4*), Journal of Management Information Systems (FT50, AJG4), Information Systems Journal (AJG4), and Information & Management (AJG3).

Tommy engages in various services in the information systems discipline. He is associate editor for Information Systems Journal and Internet Research. He also serves as track co-chairs and associate editors for tracks related to social and ethical implications of information technologies use in conferences affiliated with Association for Information Systems (AIS).

Tommy is the recipient of the AIS Early Career Award 2022 in recognition of his outstanding research, teaching, and service contributions to the field of information systems in early stages of his career. He is also the recipient of the Best Associate Editor Award for ICIS2022 and Literati Awards for Excellence as the Best Reviewers for Internet Research 2020 and Industrial Management & Data Systems 2017.

Internally, Tommy synergises learning and teaching activities with his research knowledge and experience in consultancy projects. His teaching has been consistently rated highly across various programs and student cohorts. Tommy teaches a wide range of courses at different levels, including management information systems, system design and analysis, digital strategy, e-marketing, marketing analytics, change management and project management.

Tommy has served as a member of the Academic Resource and Planning Team, Research and Knowledge Exchange Committee, AACSB Assurance of Learning Committee, and Race Equality Charter Self-Assessment Team for the division, faculty, and university.


Ph.D. (Information Systems and e-Business Management)

Research interests

  • Online harms (cyberbullying, technology addiction, hate speech)
  • Online consumer behaviors (customer engagement, backlash, firestorm)
  • Digital communities (social media, online brand communities, online health support groups)

Methodological knowledge

  • Systematic/Critical literature review
  • Survey
  • Experiment
  • Measurement instrument development
  • Vignette/Scenario design
  • Mixed-methods

Memberships of committees and professional bodies

  • Associate Editor for Information Systems Journal
  • Associate Editor for Internet Research
  • Member of the Chartered Management Institution
  • Member of the Beta Gamma Sigma
  • Member of the Association for Information Systems (AIS)
  • Fellow of the Higher Education Academy


Tommy welcomes inquiries from students and researchers who are interested in working with him in academic research and writing.

He is open to research proposals/collaborations that align with any of his research interests and expertise. 

If you think of working with Tommy, please send him an email.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 3 - Good Health and Well-being
  • SDG 11 - Sustainable Cities and Communities
  • SDG 12 - Responsible Consumption and Production
  • SDG 16 - Peace, Justice and Strong Institutions

Areas of expertise

  • H Social Sciences (General)
  • Management Information Systems
  • Online consumer psychology and decisions
  • Digital innovations and businesses

Research Beacons, Institutes and Platforms

  • Digital Futures


  • Management Information Systems
  • Online consumer psychology and decisions
  • Digital innovations and businesses


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Collaborations and top research areas from the last five years

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