American Marketing Association Service Special Interest Group (SERVSIG) Best Services Article Award: Highly Commended

  • Burton, Jamie (Recipient), Ordenes, Francisco Villarroel (Recipient), Theodoulidis, Babis (Recipient), Gruber, Thorsten (Recipient) & Zaki, Mohamed (Recipient)

Prize: Prize (including medals and awards)


For the paper: Ordenes, F. V., Theodoulidis, B., Burton, J., Gruber, T., & Zaki, M. (2014) Analyzing Customer Experience Feedback Using Text Mining A Linguistics-Based Approach. Journal of Service Research, August, 17(3) 278-295. 
Recognised as one of the best 4 services papers to be published in 2014.
Degree of recognitionInternational
Granting OrganisationsService Special Interest Group (SERVSIG)

Awarded at event

Event titleFrontiers in Service Conference 2015
LocationSan Jose, California, San Jose, United StatesShow on map
Period9 Jul 2014 → 12 Jul 2014