Journal of Service Research Best Article Award finalist, 2014

  • Ordenes, Francisco Villaroel (Recipient), Theodoulidis, Babis (Recipient), Burton, Jamie (Recipient), Gruber, Thorsten (Recipient) & Zaki, Mohamed (Recipient)

Prize: Prize (including medals and awards)


For the paper: Ordenes, F. V., Theodoulidis, B., Burton, J., Gruber, T., & Zaki, M. (2014) Analyzing Customer Experience Feedback Using Text Mining A Linguistics-Based Approach. Journal of Service Research, August, 17(3) 278-295.
Recognised by the Journal of Service Research as one of the best 4 articles published in the journal in 2014.
Degree of recognitionInternational