A cooperative social platform to elevate cooperation to the next level - The case of a hotel chain: Short paper

Emmanuel Kaldis; Liping Zhao; Robert Snowdon

doi:10.1007/978-3-642-41033-8_7

A cooperative social platform to elevate cooperation to the next level - The case of a hotel chain: Short paper

Emmanuel Kaldis, Liping Zhao, Robert Snowdon

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Abstract

This paper presents a cooperative social platform which was developed to accommodate the needs of a hotel chain. The web-based platform aims at interconnecting strategic functions that previously required the use of various tools that lacked interoperability. The platform encourages isolated managers of the hotel chain to interact and actively participate in the strategy formation and implementation. It provides novel functions that enhance the collective intelligence within the hotel chain, as well as enables the dynamic 'sensing' and 'acting' upon customer feedback. Results from the case study show that the platform enhanced bottom-up change and increased the pace of innovation, while the hotel chain became more cohesive and demonstrated evidence of 'self-organization'. © 2013 Springer-Verlag.

Original language	English
Title of host publication	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)\|Lect. Notes Comput. Sci.
Publisher	Springer Nature
Pages	35-41
Number of pages	6
Volume	8186
ISBN (Print)	9783642410321
DOIs	https://doi.org/10.1007/978-3-642-41033-8_7
Publication status	Published - 2013
Event	Confederated Int. Workshops on On the Move to Meaningful Internet Systems, OTM 2013 Workshops - OTM Academy, OTM Industry Case Studies Program, ACM, EI2N, ISDE, META4eS, ORM, SeDeS, SINCOM, SMS and SOMOCO 2013, Proceedings - Graz Duration: 1 Jul 2013 → …

Conference

Conference	Confederated Int. Workshops on On the Move to Meaningful Internet Systems, OTM 2013 Workshops - OTM Academy, OTM Industry Case Studies Program, ACM, EI2N, ISDE, META4eS, ORM, SeDeS, SINCOM, SMS and SOMOCO 2013, Proceedings
City	Graz
Period	1/07/13 → …

Keywords

collaborative strategy formulation and implementation
collective intelligence
Cooperative social platform
self-organization
synergy

Access to Document

10.1007/978-3-642-41033-8_7

Cite this

Kaldis, E., Zhao, L., & Snowdon, R. (2013). A cooperative social platform to elevate cooperation to the next level - The case of a hotel chain: Short paper. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)|Lect. Notes Comput. Sci. (Vol. 8186, pp. 35-41). Springer Nature. https://doi.org/10.1007/978-3-642-41033-8_7

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abstract = "This paper presents a cooperative social platform which was developed to accommodate the needs of a hotel chain. The web-based platform aims at interconnecting strategic functions that previously required the use of various tools that lacked interoperability. The platform encourages isolated managers of the hotel chain to interact and actively participate in the strategy formation and implementation. It provides novel functions that enhance the collective intelligence within the hotel chain, as well as enables the dynamic 'sensing' and 'acting' upon customer feedback. Results from the case study show that the platform enhanced bottom-up change and increased the pace of innovation, while the hotel chain became more cohesive and demonstrated evidence of 'self-organization'. {\textcopyright} 2013 Springer-Verlag.",

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Kaldis, E, Zhao, L & Snowdon, R 2013, A cooperative social platform to elevate cooperation to the next level - The case of a hotel chain: Short paper. in Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)|Lect. Notes Comput. Sci.. vol. 8186, Springer Nature, pp. 35-41, Confederated Int. Workshops on On the Move to Meaningful Internet Systems, OTM 2013 Workshops - OTM Academy, OTM Industry Case Studies Program, ACM, EI2N, ISDE, META4eS, ORM, SeDeS, SINCOM, SMS and SOMOCO 2013, Proceedings, Graz, 1/07/13. https://doi.org/10.1007/978-3-642-41033-8_7

A cooperative social platform to elevate cooperation to the next level - The case of a hotel chain: Short paper. / Kaldis, Emmanuel; Zhao, Liping; Snowdon, Robert.
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)|Lect. Notes Comput. Sci.. Vol. 8186 Springer Nature, 2013. p. 35-41.

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

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Kaldis E, Zhao L, Snowdon R. A cooperative social platform to elevate cooperation to the next level - The case of a hotel chain: Short paper. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)|Lect. Notes Comput. Sci.. Vol. 8186. Springer Nature. 2013. p. 35-41 doi: 10.1007/978-3-642-41033-8_7

A cooperative social platform to elevate cooperation to the next level - The case of a hotel chain: Short paper

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