A Critical Success Factor Model for CRM Implementation

Rui Da Silva, V. R, Ilan Rahimi

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	3-15
Journal	International Journal of Electronic Customer Relationship Management
Volume	1 (1)
DOIs	https://doi.org/10.1504/IJECRM.2007.014422
Publication status	Published - 2007

Access to Document

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title = "A Critical Success Factor Model for CRM Implementation",

author = "{Da Silva}, Rui and V. R and Ilan Rahimi",

year = "2007",

doi = "10.1504/IJECRM.2007.014422",

language = "English",

volume = "1 (1)",

pages = "3--15",

journal = "International Journal of Electronic Customer Relationship Management",

publisher = "Inderscience Enterprises Ltd",

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T1 - A Critical Success Factor Model for CRM Implementation

AU - Da Silva, Rui

AU - R, V.

AU - Rahimi, Ilan

PY - 2007

Y1 - 2007

U2 - 10.1504/IJECRM.2007.014422

DO - 10.1504/IJECRM.2007.014422

M3 - Article

VL - 1 (1)

SP - 3

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JO - International Journal of Electronic Customer Relationship Management

JF - International Journal of Electronic Customer Relationship Management

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