A Cross-Cultural Comparison of Business Complaint Management Expectations

Stephan C Henneberg, Thorsten Gruber, Alexander Reppel, Peter Naude, Bahar Ashnai, Frank Huber, Ilma Nur Chowdhury

Research output: Contribution to journalArticlepeer-review

1478 Downloads (Pure)

Fingerprint

Dive into the research topics of 'A Cross-Cultural Comparison of Business Complaint Management Expectations'. Together they form a unique fingerprint.

Social Sciences

Computer Science

Economics, Econometrics and Finance