A decision-analytic tool for assessing decision making: a life-cycle management approach

Konstantinia Papamichail, Stephen Brewis, Nikolas Hadjiprocopiou, Procopis Hadjiprocopiou, Vidya Rajaram

    Research output: Contribution to journalArticlepeer-review


    Nowadays, managers have to take increasingly complex decisions. This is due to several factors, including aggressive market competition, information overload and a trend of moving operations abroad. In their effort to overcome ill-defined problems, managers often use Information and Communication Technologies (ICTs) such as decision support systems (DSSs) and intelligent systems to identify patterns and make predictions. Such technologies can potentially improve the quality of the decisions taken. This paper presents a decision-analytic tool that assesses decision-making processes within decision life cycles. The setting is the telecom industry, but the tool can be applied to a variety of sectors such as banking and consultancy. The results of comparative and subjective evaluations are presented to highlight the benefits and limitations of the system.
    Original languageEnglish
    Pages (from-to)37-49
    Number of pages13
    JournalInternational Journal of Knowledge and Learning
    Issue number1
    Publication statusPublished - 2009


    • decision support systems
    • DSS
    • life cycle management
    • organisational decision making
    • performance
    • telecommmunications industry
    • telecoms


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