A formal model of trust based on outcomes

Rajeev Bhattacharya, Timothy M. Devinney, Madan M. Pillutla

Research output: Contribution to journalArticlepeer-review

Abstract

The study of trust has occupied scholars from a number of disciplines, who have made limited attempts at integrating the different streams. One reason for lack of integration is that no clear definition of trust exists. In this article we grapple with this issue by going back to first principles to derive a mathematically precise and statistically rigorous definition of trust. In giving a rigorous meaning of trust, we also capture the key elements of the concept as highlighted by various disciplinary lenses. Our definition of trust, although rationally based, is consistent with many of the findings of earlier behavioral and sociological research. Its contribution is in adding precision and richness to our understanding of how trust is created and maintained in various social and economic interactions.

Original languageEnglish
Pages (from-to)459-472
Number of pages14
JournalAcademy of Management Review
Volume23
Issue number3
DOIs
Publication statusPublished - Jul 1998

Fingerprint

Dive into the research topics of 'A formal model of trust based on outcomes'. Together they form a unique fingerprint.

Cite this