| Original language | English |
|---|---|
| Title of host publication | Americas Conference on Information Systems (AMCIS '04) |
| Publication status | Published - 2004 |
A Local Government CRM Maturity Model: A Component in the Transformational Change of UK Councils
I. Cottam, P. Kawalek, D. Shaw
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
