A requirements elicitation framework and tool for sourcing business-IT aligned e-services

Soonhwa Lee-Klenz; Pedro Sampaio; Trevor Wood-Harper

doi:10.1145/1774088.1774112

A requirements elicitation framework and tool for sourcing business-IT aligned e-services

Soonhwa Lee-Klenz, Pedro Sampaio, Trevor Wood-Harper

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This paper describes a multiple perspectives goal-oriented requirements elicitation framework aimed at identifying IT service requirements for service sourcing in a service-oriented software marketplace (E-services marketplace). The framework is based on decomposing strategic goals into tactical and operational IT goals adopting a multiple perspectives elicitation approach that facilitates business-IT alignment in the elicitation/mapping of the service requirements and in the choice of the target service offerings. The framework is applicable in a scenario where there is a marketplace of software service providers (e.g. ASP's or web service yellow pages) and the sourcing organization is interested in developing service requirements and searching for services available in the marketplace that are aligned with the organizational goals. The framework is supported by a tool that helps the requirements analyst in the process of developing multiple perspectives service goal trees and also in the process of matching service goals to keywords describing service offerings available in the e-Service marketplace. © 2010 ACM.

Original language	English
Title of host publication	Proceedings of the ACM Symposium on Applied Computing\|Proc ACM Symp Appl Computing
Place of Publication	Sierre, Switzerland
Publisher	Association for Computing Machinery
Pages	111-117
Number of pages	6
ISBN (Print)	9781605586380
DOIs	https://doi.org/10.1145/1774088.1774112
Publication status	Published - 2010
Event	25th Annual ACM Symposium on Applied Computing, SAC 2010 - Sierre Duration: 1 Jul 2010 → …

Conference

Conference	25th Annual ACM Symposium on Applied Computing, SAC 2010
City	Sierre
Period	1/07/10 → …

Keywords

business-IT alignment
e-services
requirements elicitation

Access to Document

10.1145/1774088.1774112

Cite this

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title = "A requirements elicitation framework and tool for sourcing business-IT aligned e-services",

abstract = "This paper describes a multiple perspectives goal-oriented requirements elicitation framework aimed at identifying IT service requirements for service sourcing in a service-oriented software marketplace (E-services marketplace). The framework is based on decomposing strategic goals into tactical and operational IT goals adopting a multiple perspectives elicitation approach that facilitates business-IT alignment in the elicitation/mapping of the service requirements and in the choice of the target service offerings. The framework is applicable in a scenario where there is a marketplace of software service providers (e.g. ASP's or web service yellow pages) and the sourcing organization is interested in developing service requirements and searching for services available in the marketplace that are aligned with the organizational goals. The framework is supported by a tool that helps the requirements analyst in the process of developing multiple perspectives service goal trees and also in the process of matching service goals to keywords describing service offerings available in the e-Service marketplace. {\textcopyright} 2010 ACM.",

keywords = "business-IT alignment, e-services, requirements elicitation",

author = "Soonhwa Lee-Klenz and Pedro Sampaio and Trevor Wood-Harper",

year = "2010",

doi = "10.1145/1774088.1774112",

language = "English",

isbn = "9781605586380",

pages = "111--117",

booktitle = "Proceedings of the ACM Symposium on Applied Computing|Proc ACM Symp Appl Computing",

publisher = "Association for Computing Machinery",

address = "United States",

note = "25th Annual ACM Symposium on Applied Computing, SAC 2010 ; Conference date: 01-07-2010",

}

Lee-Klenz, S, Sampaio, P & Wood-Harper, T 2010, A requirements elicitation framework and tool for sourcing business-IT aligned e-services. in Proceedings of the ACM Symposium on Applied Computing|Proc ACM Symp Appl Computing. Association for Computing Machinery, Sierre, Switzerland, pp. 111-117, 25th Annual ACM Symposium on Applied Computing, SAC 2010, Sierre, 1/07/10. https://doi.org/10.1145/1774088.1774112

A requirements elicitation framework and tool for sourcing business-IT aligned e-services. / Lee-Klenz, Soonhwa; Sampaio, Pedro; Wood-Harper, Trevor.
Proceedings of the ACM Symposium on Applied Computing|Proc ACM Symp Appl Computing. Sierre, Switzerland: Association for Computing Machinery, 2010. p. 111-117.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - This paper describes a multiple perspectives goal-oriented requirements elicitation framework aimed at identifying IT service requirements for service sourcing in a service-oriented software marketplace (E-services marketplace). The framework is based on decomposing strategic goals into tactical and operational IT goals adopting a multiple perspectives elicitation approach that facilitates business-IT alignment in the elicitation/mapping of the service requirements and in the choice of the target service offerings. The framework is applicable in a scenario where there is a marketplace of software service providers (e.g. ASP's or web service yellow pages) and the sourcing organization is interested in developing service requirements and searching for services available in the marketplace that are aligned with the organizational goals. The framework is supported by a tool that helps the requirements analyst in the process of developing multiple perspectives service goal trees and also in the process of matching service goals to keywords describing service offerings available in the e-Service marketplace. © 2010 ACM.

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A requirements elicitation framework and tool for sourcing business-IT aligned e-services

Abstract

Conference

Keywords

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Cite this