Agency and Multilingualism in public health care: How practitioners draw on local experiences and encounters

Yaron Matras; Rebecca Tipton; Leonie Gaiser

Agency and Multilingualism in public health care: How practitioners draw on local experiences and encounters

Yaron Matras, Rebecca Tipton, Leonie Gaiser

Translation and Intercultural Studies

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Drawing on experiences of practitioners in the health care sector in Manchester, England, we demonstrate how, in an environment that is highly de-regulated and where there are often various options to manage encounters, power is not derived exclusively from institutional roles. Instead, language policy is appropriated, enacted, and implemented by a range of actors in different roles. We show how contextualised testimonials indicate how practitioners assume agency in negotiating key decision-making nodes in the institutional setting. Actors’ ability to take decisions and to navigate institutional provisions relies on local knowledge and personal experiences gained in the multilingual city.

Original language	English
Title of host publication	Understanding the Dynamics of Language and Multilingualism in Professional Contexts
Subtitle of host publication	Advances in Language-Sensitive Management Research
Editors	Philippe Lecomte, Mary Vigier, Claudine Gaibrois, Betty Beeler
Place of Publication	Cheltenham
Publisher	Edward Elgar
Chapter	4
Pages	46-55
Number of pages	10
ISBN (Electronic)	9781789906783
ISBN (Print)	9781789906776
Publication status	Published - 13 Jan 2023

Keywords

Agency
Health care
Interpreting
Language policy
Multilingualism

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

Matras, Y., Tipton, R., & Gaiser, L. (2023). Agency and Multilingualism in public health care: How practitioners draw on local experiences and encounters. In P. Lecomte, M. Vigier, C. Gaibrois, & B. Beeler (Eds.), Understanding the Dynamics of Language and Multilingualism in Professional Contexts: Advances in Language-Sensitive Management Research (pp. 46-55). Edward Elgar.

Matras, Yaron ; Tipton, Rebecca ; Gaiser, Leonie. / Agency and Multilingualism in public health care : How practitioners draw on local experiences and encounters. Understanding the Dynamics of Language and Multilingualism in Professional Contexts: Advances in Language-Sensitive Management Research. editor / Philippe Lecomte ; Mary Vigier ; Claudine Gaibrois ; Betty Beeler. Cheltenham : Edward Elgar, 2023. pp. 46-55

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abstract = "Drawing on experiences of practitioners in the health care sector in Manchester, England, we demonstrate how, in an environment that is highly de-regulated and where there are often various options to manage encounters, power is not derived exclusively from institutional roles. Instead, language policy is appropriated, enacted, and implemented by a range of actors in different roles. We show how contextualised testimonials indicate how practitioners assume agency in negotiating key decision-making nodes in the institutional setting. Actors{\textquoteright} ability to take decisions and to navigate institutional provisions relies on local knowledge and personal experiences gained in the multilingual city.",

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author = "Yaron Matras and Rebecca Tipton and Leonie Gaiser",

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booktitle = "Understanding the Dynamics of Language and Multilingualism in Professional Contexts",

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Matras, Y, Tipton, R & Gaiser, L 2023, Agency and Multilingualism in public health care: How practitioners draw on local experiences and encounters. in P Lecomte, M Vigier, C Gaibrois & B Beeler (eds), Understanding the Dynamics of Language and Multilingualism in Professional Contexts: Advances in Language-Sensitive Management Research. Edward Elgar, Cheltenham, pp. 46-55.

Agency and Multilingualism in public health care : How practitioners draw on local experiences and encounters. / Matras, Yaron; Tipton, Rebecca ; Gaiser, Leonie.

Understanding the Dynamics of Language and Multilingualism in Professional Contexts: Advances in Language-Sensitive Management Research. ed. / Philippe Lecomte; Mary Vigier; Claudine Gaibrois; Betty Beeler. Cheltenham : Edward Elgar, 2023. p. 46-55.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Agency and Multilingualism in public health care

T2 - How practitioners draw on local experiences and encounters

AU - Matras, Yaron

AU - Tipton, Rebecca

AU - Gaiser, Leonie

PY - 2023/1/13

Y1 - 2023/1/13

N2 - Drawing on experiences of practitioners in the health care sector in Manchester, England, we demonstrate how, in an environment that is highly de-regulated and where there are often various options to manage encounters, power is not derived exclusively from institutional roles. Instead, language policy is appropriated, enacted, and implemented by a range of actors in different roles. We show how contextualised testimonials indicate how practitioners assume agency in negotiating key decision-making nodes in the institutional setting. Actors’ ability to take decisions and to navigate institutional provisions relies on local knowledge and personal experiences gained in the multilingual city.

AB - Drawing on experiences of practitioners in the health care sector in Manchester, England, we demonstrate how, in an environment that is highly de-regulated and where there are often various options to manage encounters, power is not derived exclusively from institutional roles. Instead, language policy is appropriated, enacted, and implemented by a range of actors in different roles. We show how contextualised testimonials indicate how practitioners assume agency in negotiating key decision-making nodes in the institutional setting. Actors’ ability to take decisions and to navigate institutional provisions relies on local knowledge and personal experiences gained in the multilingual city.

KW - Agency

KW - Health care

KW - Interpreting

KW - Language policy

KW - Multilingualism

M3 - Chapter

SN - 9781789906776

SP - 46

EP - 55

BT - Understanding the Dynamics of Language and Multilingualism in Professional Contexts

A2 - Lecomte, Philippe

A2 - Vigier, Mary

A2 - Gaibrois, Claudine

A2 - Beeler, Betty

PB - Edward Elgar

CY - Cheltenham

ER -

Matras Y, Tipton R , Gaiser L. Agency and Multilingualism in public health care: How practitioners draw on local experiences and encounters. In Lecomte P, Vigier M, Gaibrois C, Beeler B, editors, Understanding the Dynamics of Language and Multilingualism in Professional Contexts: Advances in Language-Sensitive Management Research. Cheltenham: Edward Elgar. 2023. p. 46-55

Agency and Multilingualism in public health care: How practitioners draw on local experiences and encounters

Abstract

Keywords

UN SDGs

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