'All they lack is a chain': Lean and the new performance management in the British civil service

Bob Carter; Andy Danford; Debra Howcroft; Helen Richardson; Andrew Smith; Phil Taylor

doi:10.1111/j.1468-005X.2011.00261.x

'All they lack is a chain': Lean and the new performance management in the British civil service

Bob Carter, Andy Danford, Debra Howcroft, Helen Richardson, Andrew Smith, Phil Taylor

PMO Management and Organisation Studies

Research output: Contribution to journal › Article › peer-review

Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work. © 2011 Blackwell Publishing Ltd.

Original language	English
Pages (from-to)	83-97
Number of pages	14
Journal	New Technology, Work and Employment
Volume	26
Issue number	2
DOIs	https://doi.org/10.1111/j.1468-005X.2011.00261.x
Publication status	Published - Jul 2011

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title = "'All they lack is a chain': Lean and the new performance management in the British civil service",

abstract = "The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work. {\textcopyright} 2011 Blackwell Publishing Ltd.",

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AB - The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work. © 2011 Blackwell Publishing Ltd.

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'All they lack is a chain': Lean and the new performance management in the British civil service

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