“Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback

Linda Nasr; Jamie Burton; Thorsten Gruber

“Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback

Linda Nasr, Jamie Burton, Thorsten Gruber

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Proceedings of the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG), 9th-12th July, San Jose, California, USA.
Publication status	Published - 9 Jul 2015
Event	24th annual Frontiers in Service Conference - San Jose, California, USA. Duration: 9 Jul 2015 → 12 Jul 2015

Conference

Conference	24th annual Frontiers in Service Conference
City	San Jose, California, USA.
Period	9/07/15 → 12/07/15

Cite this

Nasr, L., Burton, J., & Gruber, T. (2015). “Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback. In Proceedings of the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG), 9th-12th July, San Jose, California, USA.

Nasr, Linda ; Burton, Jamie ; Gruber, Thorsten. / “Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback. Proceedings of the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG), 9th-12th July, San Jose, California, USA.. 2015.

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title = "“Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback",

author = "Linda Nasr and Jamie Burton and Thorsten Gruber",

year = "2015",

month = jul,

day = "9",

language = "English",

booktitle = "Proceedings of the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association{\textquoteright}s Service Special Interest Group (SERVSIG), 9th-12th July, San Jose, California, USA.",

note = "24th annual Frontiers in Service Conference ; Conference date: 09-07-2015 Through 12-07-2015",

}

Nasr, L, Burton, J & Gruber, T 2015, “Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback. in Proceedings of the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG), 9th-12th July, San Jose, California, USA.. 24th annual Frontiers in Service Conference, San Jose, California, USA., 9/07/15.

“Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback. / Nasr, Linda; Burton, Jamie; Gruber, Thorsten.
Proceedings of the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG), 9th-12th July, San Jose, California, USA.. 2015.

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - “Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback

AU - Nasr, Linda

AU - Burton, Jamie

AU - Gruber, Thorsten

PY - 2015/7/9

Y1 - 2015/7/9

M3 - Conference contribution

BT - Proceedings of the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG), 9th-12th July, San Jose, California, USA.

T2 - 24th annual Frontiers in Service Conference

Y2 - 9 July 2015 through 12 July 2015

ER -

Nasr L, Burton J, Gruber T. “Always Look on the Dark Side of Life” - Investigating the negative impact of positive customer feedback. In Proceedings of the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG), 9th-12th July, San Jose, California, USA.. 2015