An AI-Supported Empirical Investigation of Digital Service Innovation Impediments

Research output: Contribution to conferencePaperpeer-review

Abstract

Purpose: To empirically test the Burton et al., (2024) digital service innovation [DSI] impediment framework.
Design/Methodology/Approach: Thematic analysis of web-based of data relating to DSI Impediments generated via AI.
Findings: DSI impediment framework has empirical support, but 4 impediments were not identified in the data and one needed to be modified.
Originality/Value: Use of AI to generate real world data to test theoretical frameworks offers opportunities for improvements in triangulation of findings.

Original languageEnglish
Pages1-9
Number of pages9
Publication statusPublished - 13 May 2024
EventDigital Service Innovation:
Redefining Provider-Customer Interactions, Spring Servitization Conference 2024
- The Netherlands, Tilburg, Netherlands
Duration: 13 May 202414 May 2024

Conference

ConferenceDigital Service Innovation:
Redefining Provider-Customer Interactions, Spring Servitization Conference 2024
Abbreviated titleSSC 2024
Country/TerritoryNetherlands
CityTilburg
Period13/05/2414/05/24

Keywords

  • : Digital Service Innovation; Impediments/Challenges; Servitization; AI Research Assistant

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