Abstract
Purpose: To empirically test the Burton et al., (2024) digital service innovation [DSI] impediment framework.
Design/Methodology/Approach: Thematic analysis of web-based of data relating to DSI Impediments generated via AI.
Findings: DSI impediment framework has empirical support, but 4 impediments were not identified in the data and one needed to be modified.
Originality/Value: Use of AI to generate real world data to test theoretical frameworks offers opportunities for improvements in triangulation of findings.
Design/Methodology/Approach: Thematic analysis of web-based of data relating to DSI Impediments generated via AI.
Findings: DSI impediment framework has empirical support, but 4 impediments were not identified in the data and one needed to be modified.
Originality/Value: Use of AI to generate real world data to test theoretical frameworks offers opportunities for improvements in triangulation of findings.
Original language | English |
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Pages | 1-9 |
Number of pages | 9 |
Publication status | Published - 13 May 2024 |
Event | Digital Service Innovation: Redefining Provider-Customer Interactions, Spring Servitization Conference 2024 - The Netherlands, Tilburg, Netherlands Duration: 13 May 2024 → 14 May 2024 |
Conference
Conference | Digital Service Innovation: Redefining Provider-Customer Interactions, Spring Servitization Conference 2024 |
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Abbreviated title | SSC 2024 |
Country/Territory | Netherlands |
City | Tilburg |
Period | 13/05/24 → 14/05/24 |
Keywords
- : Digital Service Innovation; Impediments/Challenges; Servitization; AI Research Assistant