An AI-Supported Empirical Investigation of Digital Service Innovation Impediments

Jamie Burton; Judy Zolkiewski; Nazifa Nisha; V.M. Story

An AI-Supported Empirical Investigation of Digital Service Innovation Impediments

Loughborough University

Research output: Contribution to conference › Paper › peer-review

Abstract

Purpose: To empirically test the Burton et al., (2024) digital service innovation [DSI] impediment framework.
Design/Methodology/Approach: Thematic analysis of web-based of data relating to DSI Impediments generated via AI.
Findings: DSI impediment framework has empirical support, but 4 impediments were not identified in the data and one needed to be modified.
Originality/Value: Use of AI to generate real world data to test theoretical frameworks offers opportunities for improvements in triangulation of findings.

Original language	English
Pages	1-9
Number of pages	9
Publication status	Published - 13 May 2024
Event	Digital Service Innovation: Redefining Provider-Customer Interactions, Spring Servitization Conference 2024 - The Netherlands, Tilburg, Netherlands Duration: 13 May 2024 → 14 May 2024

Conference

Conference	Digital Service Innovation: Redefining Provider-Customer Interactions, Spring Servitization Conference 2024
Abbreviated title	SSC 2024
Country/Territory	Netherlands
City	Tilburg
Period	13/05/24 → 14/05/24

Keywords

: Digital Service Innovation; Impediments/Challenges; Servitization; AI Research Assistant

Cite this

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abstract = "Purpose: To empirically test the Burton et al., (2024) digital service innovation [DSI] impediment framework. Design/Methodology/Approach: Thematic analysis of web-based of data relating to DSI Impediments generated via AI. Findings: DSI impediment framework has empirical support, but 4 impediments were not identified in the data and one needed to be modified. Originality/Value: Use of AI to generate real world data to test theoretical frameworks offers opportunities for improvements in triangulation of findings. ",

keywords = ": Digital Service Innovation; Impediments/Challenges; Servitization; AI Research Assistant",

author = "Jamie Burton and Judy Zolkiewski and Nazifa Nisha and V.M. Story",

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T1 - An AI-Supported Empirical Investigation of Digital Service Innovation Impediments

AU - Burton, Jamie

AU - Zolkiewski, Judy

AU - Nisha, Nazifa

AU - Story, V.M.

PY - 2024/5/13

Y1 - 2024/5/13

N2 - Purpose: To empirically test the Burton et al., (2024) digital service innovation [DSI] impediment framework. Design/Methodology/Approach: Thematic analysis of web-based of data relating to DSI Impediments generated via AI. Findings: DSI impediment framework has empirical support, but 4 impediments were not identified in the data and one needed to be modified. Originality/Value: Use of AI to generate real world data to test theoretical frameworks offers opportunities for improvements in triangulation of findings.

AB - Purpose: To empirically test the Burton et al., (2024) digital service innovation [DSI] impediment framework. Design/Methodology/Approach: Thematic analysis of web-based of data relating to DSI Impediments generated via AI. Findings: DSI impediment framework has empirical support, but 4 impediments were not identified in the data and one needed to be modified. Originality/Value: Use of AI to generate real world data to test theoretical frameworks offers opportunities for improvements in triangulation of findings.

KW - : Digital Service Innovation; Impediments/Challenges; Servitization; AI Research Assistant

M3 - Paper

SP - 1

EP - 9

T2 - Digital Service Innovation:<br/>Redefining Provider-Customer Interactions, Spring Servitization Conference 2024<br/>

Y2 - 13 May 2024 through 14 May 2024

ER -

An AI-Supported Empirical Investigation of Digital Service Innovation Impediments

Abstract

Conference

Keywords

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Cite this