An evaluation of the role of support workers in lung cancer

Background: Despite the evolution of support roles in other areas of nursing practice, the use of unregistered practitioners like Support Workers (SW) to support the lung cancer nurse specialist (LCNS) is new. No evaluations of such roles exist. Aim: To evaluate how SWs are being implemented in the UK to support LCNSs. Methods: A mixed methods study using a survey and qualitative interviews. Analysis: Survey responses were coded and analysed using SPSS; followed by qualitative thematic analysis of the interviews. Findings: The findings indicate that when appropriately planned and resourced, SW roles can have a significant impact on practice and service delivery, enhance the work of the LCNS and impact positively on patient experience. SWs create opportunities for service improvement initiatives that would not otherwise be feasible. Conclusion: This study highlights the importance of planning and training to ensure the success of SW roles.