An exploration of the applicability of Service dominant logic in mental healthcare based on a case study of Care Programme Approach documentation in a UK Learning Disability Trust

Recent literature has suggested that Service Dominant Logic (SDL) can usefully be applied to healthcare, but further refinement and empirical work is needed. In the UK, ‘Care Programme Approach’ (CPA) case management is an interesting object of study. A Networked Service Dominant Logic (NSDL) model is proposed and used as a practical starting template for a qualitative exploration of a series of 8 CPA case reviews within a UK Learning Disability healthcare provider. It was found that the NSDL perspective was useful in capturing the CPA review process and in making suggestions for service improvement. The need for more research to confirm findings and to further develop the applicability of the model is subsequently discussed.