An Exploration of Valuation Practices in Complex Case Reviews in Healthcare

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The purpose of this paper is to explore valuation practices in a complex case setting in healthcare. Value based healthcare is an important theme in contemporary health management, particularly in relation to management of cases with multiple stakeholders. The concept of value co-creation concentrates on value as uniquely (and privately) determined by the beneficiaries. In this context researchers have begun to explore value co-creation styles in relation to health service outcomes. The challenge for value based healthcare however is to also capture an accepted valuation of service benefit that has currency for all stakeholders. In the valuation literature this can be viewed as a collaborative performance. Valuation practice styles have not previously received attention in healthcare research. As a result there is a gap in understanding as to how private co-creation of value by individual participants might relate to their collective valuation of service benefit. Beginning to characterise valuation practices in a series of healthcare case reviews is therefore a fruitful investigatory step.
Original languageEnglish
Title of host publicationProceedings of the 5th Naples Forum on Service
Subtitle of host publicationService dominant logic, network & systems theory and service science - integrating three perspectives for a new service agenda
EditorsE Gummesson, C Mele, F Polese
Place of PublicationNaples, Italy
PublisherNaples Forum on Service
Number of pages28
ISBN (Electronic)978-88-92667-57-0
Publication statusPublished - 2017


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