An Exploratory Study of Complaint Management in Business-to-Business Relationships

Thorsten Gruber, Stephan C. Henneberg, Bahar Ashnai, Peter Naudé

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	host publication
Publication status	Published - 2008
Event	Industrial Marketing and Purchasing (IMP) Conference - Marseilles, France Duration: 1 Jan 1824 → …

Conference	Industrial Marketing and Purchasing (IMP) Conference
City	Marseilles, France
Period	1/01/24 → …

Cite this

@inproceedings{b107bd520eb34efda707d00b919461a4,

title = "An Exploratory Study of Complaint Management in Business-to-Business Relationships",

author = "Thorsten Gruber and Henneberg, {Stephan C.} and Bahar Ashnai and Peter Naud{\'e}",

year = "2008",

language = "English",

booktitle = "host publication",

note = "Industrial Marketing and Purchasing (IMP) Conference ; Conference date: 01-01-1824",

}