Analysing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining

F Villarroel-Ordenes, J Burton, M. Zaki, T. Gruber, B. Theodoulidis

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	host publication
Publisher	University of Maryland
Publication status	Published - Jun 2012
Event	21st Annual Frontiers in Service Conference - University of Maryland, USA Duration: 14 Jun 2012 → 17 Jun 2012

Conference	21st Annual Frontiers in Service Conference
City	University of Maryland, USA
Period	14/06/12 → 17/06/12

Cite this

@inproceedings{50a77ebc70d54f6aa05f7b60e4c6d019,

title = "Analysing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining",

author = "F Villarroel-Ordenes and J Burton and M. Zaki and T. Gruber and B. Theodoulidis",

year = "2012",

month = jun,

language = "English",

booktitle = "host publication",

publisher = "University of Maryland",

address = "United States",

note = "21st Annual Frontiers in Service Conference ; Conference date: 14-06-2012 Through 17-06-2012",

}

TY - GEN

T1 - Analysing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining

AU - Villarroel-Ordenes, F

AU - Burton, J

AU - Zaki, M.

AU - Gruber, T.

AU - Theodoulidis, B.

PY - 2012/6

Y1 - 2012/6

M3 - Conference contribution

BT - host publication

PB - University of Maryland

T2 - 21st Annual Frontiers in Service Conference

Y2 - 14 June 2012 through 17 June 2012

ER -