Analysing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining

F Villarroel-Ordenes, J Burton, M. Zaki, T. Gruber, B. Theodoulidis

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    Original languageEnglish
    Title of host publicationhost publication
    PublisherUniversity of Maryland
    Publication statusPublished - Jun 2012
    Event21st Annual Frontiers in Service Conference - University of Maryland, USA
    Duration: 14 Jun 201217 Jun 2012


    Conference21st Annual Frontiers in Service Conference
    CityUniversity of Maryland, USA

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