Analyzing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining

Francisco Villaroel Ordenes, Mohamed Zaki, Charalampos (Babis) Theodoulidis, Jamie Burton, Thorsten Gruber

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	21st Annual Frontiers in Service Conference
Place of Publication	College Park, MD, USA
Publication status	Published - 2012
Event	21st Annual Frontiers in Service Conference - University of Maryland, USA Duration: 14 Jun 2012 → 17 Jun 2012

Conference	21st Annual Frontiers in Service Conference
City	University of Maryland, USA
Period	14/06/12 → 17/06/12

Cite this

@inproceedings{fcbe852c8b334d23b04bd335470b2090,

title = "Analyzing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining",

author = "Ordenes, {Francisco Villaroel} and Mohamed Zaki and Theodoulidis, {Charalampos (Babis)} and Jamie Burton and Thorsten Gruber",

year = "2012",

language = "English",

booktitle = "21st Annual Frontiers in Service Conference",

note = "21st Annual Frontiers in Service Conference ; Conference date: 14-06-2012 Through 17-06-2012",

}

Analyzing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining. / Ordenes, Francisco Villaroel ; Zaki, Mohamed; Theodoulidis, Charalampos (Babis) et al.
21st Annual Frontiers in Service Conference. College Park, MD, USA, 2012.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Analyzing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining

AU - Ordenes, Francisco Villaroel

AU - Zaki, Mohamed

AU - Theodoulidis, Charalampos (Babis)

AU - Burton, Jamie

AU - Gruber, Thorsten

PY - 2012

Y1 - 2012

M3 - Conference contribution

BT - 21st Annual Frontiers in Service Conference

CY - College Park, MD, USA

T2 - 21st Annual Frontiers in Service Conference

Y2 - 14 June 2012 through 17 June 2012

ER -