Applying the Philosophical Framework of Critical Realism to the Means-End Approach – Mapping Cognitive Structures of Complaining Customers

Thorsten Gruber, Isabelle Szmigin, Roediger Voss

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publication21st Service Workshop
Place of PublicationLondon, UK
Publication statusPublished - 2007
Event21st Service Workshop - University of Westminster, London, UK
Duration: 1 Jan 1824 → …


Conference21st Service Workshop
CityUniversity of Westminster, London, UK
Period1/01/24 → …

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