Framed by Tronto’s (1993) description of care as social process, and her third and fourth phases of ‘care-giving’ and ‘care-receiving’ as part of this process, this chapter deals with the issue of how care might be performed competently as a practical accomplishment in social interaction. From a discourse analysis of interview texts about ‘being gentle’ at work, we identify three different root metaphors from which practices of care are socially constructed. We project these root metaphors to build an extended vocabulary of care that helps to describe interpersonal care-giving as a changing dynamic practice. From this vocabulary, we offer some practical thoughts on the symbolic resources through which meanings of care may be generated. We also identify three potential areas for future research questions: around the multimodal nature of care; care within challenging work situations; and how competence may be defined in dynamic care-giving.
|Title of host publication||Business Ethics and Care in Organizations|
|Editors||Marianna Fotaki, Islam Gazi, Anne Antoni|
|Number of pages||18|
|Publication status||Published - 20 Dec 2019|
|Name||Routledge Studies in Business Ethics|