Abstract
There is little explicit evidence about the demand for benchmarking studies, though in some cases they arise out of e-Government practitioner forums or are conducted by e-Government agencies. One can make an assumption in such cases that benchmarking has been demand-driven. However, in general, there is a knowledge gap around the demand for benchmarking data. In this chapter, Richard Heeks targets those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of e-Government. Heeks draws on models of e-Government and current practice of benchmarking e-Government to answer four questions namely: Why benchmark e-Government? What to benchmark? How to benchmark? and How to report? The chapter provides an extended series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Furthermore, checklists are provided for those planning and for those evaluating e-Government benchmarking studies. © 2008 Elsevier Ltd. All rights reserved.
| Original language | English |
|---|---|
| Title of host publication | Evaluating Information Systems: Public and Private Sector|Eval. Inf. Syst.: Public and Priv. Sect. |
| Place of Publication | Oxford |
| Publisher | Butterworth-Heinemann Ltd |
| Pages | 257-301 |
| Number of pages | 44 |
| DOIs | |
| Publication status | Published - 5 Mar 2008 |
Research Beacons, Institutes and Platforms
- Global Development Institute
