Benchmarking e-Government: Improving the national and international measurement, evaluation and comparison of e-Government

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

There is little explicit evidence about the demand for benchmarking studies, though in some cases they arise out of e-Government practitioner forums or are conducted by e-Government agencies. One can make an assumption in such cases that benchmarking has been demand-driven. However, in general, there is a knowledge gap around the demand for benchmarking data. In this chapter, Richard Heeks targets those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of e-Government. Heeks draws on models of e-Government and current practice of benchmarking e-Government to answer four questions namely: Why benchmark e-Government? What to benchmark? How to benchmark? and How to report? The chapter provides an extended series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Furthermore, checklists are provided for those planning and for those evaluating e-Government benchmarking studies. © 2008 Elsevier Ltd. All rights reserved.
Original languageEnglish
Title of host publicationEvaluating Information Systems: Public and Private Sector|Eval. Inf. Syst.: Public and Priv. Sect.
Place of PublicationOxford
PublisherButterworth-Heinemann Ltd
Pages257-301
Number of pages44
DOIs
Publication statusPublished - 5 Mar 2008

Research Beacons, Institutes and Platforms

  • Global Development Institute

Fingerprint

Dive into the research topics of 'Benchmarking e-Government: Improving the national and international measurement, evaluation and comparison of e-Government'. Together they form a unique fingerprint.

Cite this