Benchmarking eGovernment: Improving the National and International Measurement, Evaluation and Comparison of eGovernment

This paper is aimed at those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of e-government. It draws on models of e-government and current practice of benchmarking e-government to answer four questions:Why benchmark e-government?What to benchmark?How to benchmark?How to report?It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Checklists are provided for those planning and for those evaluating e-government benchmarking studies.