Bring me sunshine’: developing a deeper understanding of positive customer feedback

L. Nasr, Jamie Burton, T Gruber

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	SERVSIG International Research Conference, Maastricht University
Publication status	Published - 17 Jun 2016
Event	SERVSIG 2016 - Maastricht University, Maastricht, Netherlands Duration: 17 Jun 2016 → 19 Jun 2016 http://www.servsig2016.com/

American Marketing Association Service Special Interest Group (SERVSIG) Best Service Consumer Paper
Nasr, Linda (Recipient), Burton, Jamie (Recipient) & Gruber, Thorsten (Recipient), 18 Jun 2016
Prize: Prize (including medals and awards)

Cite this

@inproceedings{df25eccccb1a4b3bacd2a346ebace52f,

title = "Bring me sunshine{\textquoteright}: developing a deeper understanding of positive customer feedback",

author = "L. Nasr and Jamie Burton and T Gruber",

year = "2016",

month = jun,

day = "17",

language = "English",

booktitle = "SERVSIG International Research Conference, Maastricht University",

note = "SERVSIG 2016 ; Conference date: 17-06-2016 Through 19-06-2016",

url = "http://www.servsig2016.com/",

}