Building Capabilities through the Implementation of Business Excellence Models: A Practice Turn View

A El Tigani; P Gardiner; T Lawlor-Wright

Building Capabilities through the Implementation of Business Excellence Models: A Practice Turn View

A El Tigani, P Gardiner, T Lawlor-Wright

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Abstract

Business excellence models are holistic and cover all aspects of organisation management. Successful implementation requires huge effort and investment and involves all levels of an organisation starting from top management. Performance improvement and transformation from one maturity level to a higher level needs to be planned and managed in a consistent and interconnected manner. Many research studies report the importance of managing the maturity journey from one level to another. This paper presents the results of a pilot case study conducted to investigate, how in practice, public sector organisations in the United Arab Emirates (UAE) can benefit from the implementation of Business Excellence Models (BEM) in developing organisational capabilities. The research philosophy is based on the practice turn theory.

Original language	English
Title of host publication	host publication
Publication status	Published - 13 Sept 2011
Event	British Academy of Management - Aston University, Birmingham Duration: 13 Sept 2011 → 15 Sept 2011 http://www.bam.ac.uk

Conference

Conference	British Academy of Management
City	Aston University, Birmingham
Period	13/09/11 → 15/09/11
Internet address	http://www.bam.ac.uk

Keywords

Business Excellence
Public Sector
Performance Improvement

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title = "Building Capabilities through the Implementation of Business Excellence Models: A Practice Turn View",

abstract = "Business excellence models are holistic and cover all aspects of organisation management. Successful implementation requires huge effort and investment and involves all levels of an organisation starting from top management. Performance improvement and transformation from one maturity level to a higher level needs to be planned and managed in a consistent and interconnected manner. Many research studies report the importance of managing the maturity journey from one level to another. This paper presents the results of a pilot case study conducted to investigate, how in practice, public sector organisations in the United Arab Emirates (UAE) can benefit from the implementation of Business Excellence Models (BEM) in developing organisational capabilities. The research philosophy is based on the practice turn theory.",

keywords = "Business Excellence, Public Sector, Performance Improvement",

author = "Tigani, {A El} and P Gardiner and T Lawlor-Wright",

year = "2011",

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T1 - Building Capabilities through the Implementation of Business Excellence Models: A Practice Turn View

AU - Tigani, A El

AU - Gardiner, P

AU - Lawlor-Wright, T

PY - 2011/9/13

Y1 - 2011/9/13

N2 - Business excellence models are holistic and cover all aspects of organisation management. Successful implementation requires huge effort and investment and involves all levels of an organisation starting from top management. Performance improvement and transformation from one maturity level to a higher level needs to be planned and managed in a consistent and interconnected manner. Many research studies report the importance of managing the maturity journey from one level to another. This paper presents the results of a pilot case study conducted to investigate, how in practice, public sector organisations in the United Arab Emirates (UAE) can benefit from the implementation of Business Excellence Models (BEM) in developing organisational capabilities. The research philosophy is based on the practice turn theory.

AB - Business excellence models are holistic and cover all aspects of organisation management. Successful implementation requires huge effort and investment and involves all levels of an organisation starting from top management. Performance improvement and transformation from one maturity level to a higher level needs to be planned and managed in a consistent and interconnected manner. Many research studies report the importance of managing the maturity journey from one level to another. This paper presents the results of a pilot case study conducted to investigate, how in practice, public sector organisations in the United Arab Emirates (UAE) can benefit from the implementation of Business Excellence Models (BEM) in developing organisational capabilities. The research philosophy is based on the practice turn theory.

KW - Business Excellence

KW - Public Sector

KW - Performance Improvement

M3 - Conference contribution

BT - host publication

T2 - British Academy of Management

Y2 - 13 September 2011 through 15 September 2011

ER -

Building Capabilities through the Implementation of Business Excellence Models: A Practice Turn View

Abstract

Conference

Keywords

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