Chapter 8 – Service Recovery in Higher Education – Does National Culture Play a Role?

Thorsten Gruber, Ilma Nur Chowdhury, Alexander Reppel, A. Lowrie (Editor), J. Hemsley-Brown (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationOn the Marketisation and Marketing of Higher Education
Place of PublicationLondon
PublisherRoutledge
Pages179-212
Publication statusPublished - 2014

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