Chapter 8 – Service Recovery in Higher Education – Does National Culture Play a Role?

Research output: Chapter in Book/Conference proceeding › Chapter

Original language	English
Title of host publication	On the Marketisation and Marketing of Higher Education
Place of Publication	London
Publisher	Routledge
Pages	179-212
Publication status	Published - 2014

Cite this

@inbook{e1b7b807330648ba9ed8267ff6bbca9c,

title = "Chapter 8 – Service Recovery in Higher Education – Does National Culture Play a Role?",

author = "Thorsten Gruber and Chowdhury, \{Ilma Nur\} and Alexander Reppel and A. Lowrie and J. Hemsley-Brown",

year = "2014",

language = "English",

pages = "179--212",

booktitle = "On the Marketisation and Marketing of Higher Education",

publisher = "Routledge",

address = "United Kingdom",

}