CMLG Research Project, year 6, 2007-08: Embedding a culture of customer service

J. Burton; R. Gleaves; J. Kitshoff; J. Cannock; S.K Haider; A Klopotowska; P Piyasirananda; H Tenholte; W Zhao; Jamie Burton; R. Gleaves; J. Kitshoff

CMLG Research Project, year 6, 2007-08: Embedding a culture of customer service

J. Burton, R. Gleaves, J. Kitshoff, J. Cannock, S.K Haider, A Klopotowska, P Piyasirananda, H Tenholte, W Zhao, Jamie Burton (Editor), R. Gleaves (Editor), J. Kitshoff (Editor)

MSM Marketing

Research output: Book/Report › Commissioned report

Original language	English
Publisher	Alliance Manchester Business School, University of Manchester
Publication status	Published - 2008

Publication series

Name	Customer Management Leadership Group research reports

Cite this

Burton, J., Gleaves, R., Kitshoff, J., Cannock, J., Haider, S. K., Klopotowska, A., Piyasirananda, P., Tenholte, H., Zhao, W., Burton, J. (Ed.), Gleaves, R. (Ed.), & Kitshoff, J. (Ed.) (2008). CMLG Research Project, year 6, 2007-08: Embedding a culture of customer service. (Customer Management Leadership Group research reports). Alliance Manchester Business School, University of Manchester.

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title = "CMLG Research Project, year 6, 2007-08: Embedding a culture of customer service",

author = "J. Burton and R. Gleaves and J. Kitshoff and J. Cannock and S.K Haider and A Klopotowska and P Piyasirananda and H Tenholte and W Zhao",

editor = "Jamie Burton and R. Gleaves and J. Kitshoff",

year = "2008",

language = "English",

series = "Customer Management Leadership Group research reports",

publisher = "Alliance Manchester Business School, University of Manchester",

address = "United Kingdom",

}

Burton, J, Gleaves, R, Kitshoff, J, Cannock, J, Haider, SK, Klopotowska, A, Piyasirananda, P, Tenholte, H, Zhao, W, Burton, J (ed.), Gleaves, R (ed.) & Kitshoff, J (ed.) 2008, CMLG Research Project, year 6, 2007-08: Embedding a culture of customer service. Customer Management Leadership Group research reports, Alliance Manchester Business School, University of Manchester.

TY - BOOK

T1 - CMLG Research Project, year 6, 2007-08: Embedding a culture of customer service

AU - Burton, J.

AU - Gleaves, R.

AU - Kitshoff, J.

AU - Cannock, J.

AU - Haider, S.K

AU - Klopotowska, A

AU - Piyasirananda, P

AU - Tenholte, H

AU - Zhao, W

A2 - Burton, Jamie

A2 - Gleaves, R.

A2 - Kitshoff, J.

PY - 2008

Y1 - 2008

M3 - Commissioned report

T3 - Customer Management Leadership Group research reports

BT - CMLG Research Project, year 6, 2007-08: Embedding a culture of customer service

PB - Alliance Manchester Business School, University of Manchester

ER -