CMLG research report 12, year 7 2008-09: Customer Experience Management- A detailed investigation into current theory and practice

R Gleaves, J. Kitshoff, Jamie Burton, Jamie Burton (Editor)

Research output: Book/Report › Commissioned report

Original language	English
Place of Publication	Manchester
Publisher	Alliance Manchester Business School, University of Manchester
Number of pages	70
Publication status	Published - 27 Apr 2010

Name	Customer Management Leadership Group research reports
Publisher	Manchester Business School

Cite this

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title = "CMLG research report 12, year 7 2008-09: Customer Experience Management- A detailed investigation into current theory and practice",

author = "R Gleaves and J. Kitshoff and Jamie Burton",

editor = "Jamie Burton",

year = "2010",

month = apr,

day = "27",

language = "English",

series = "Customer Management Leadership Group research reports",

publisher = "Alliance Manchester Business School, University of Manchester",

address = "United Kingdom",

}

CMLG research report 12, year 7 2008-09: Customer Experience Management- A detailed investigation into current theory and practice. / Gleaves, R; Kitshoff, J.; Burton, Jamie et al.
Manchester: Alliance Manchester Business School, University of Manchester, 2010. 70 p. (Customer Management Leadership Group research reports).

Research output: Book/Report › Commissioned report

TY - BOOK

T1 - CMLG research report 12, year 7 2008-09: Customer Experience Management- A detailed investigation into current theory and practice

AU - Gleaves, R

AU - Kitshoff, J.

AU - Burton, Jamie

A2 - Burton, Jamie

PY - 2010/4/27

Y1 - 2010/4/27

M3 - Commissioned report

T3 - Customer Management Leadership Group research reports

BT - CMLG research report 12, year 7 2008-09: Customer Experience Management- A detailed investigation into current theory and practice

PB - Alliance Manchester Business School, University of Manchester

CY - Manchester

ER -