CMLG research report 14, year 9, 2010-11: Benchmarking research- Service Quality

Jamie Burton (Editor), R. Gleaves, J. Kitshoff, J. Cannock, SK Haider, A Kloptowska, P Piyasirananda, H Tenholte, W Zhao

Research output: Book/ReportCommissioned report

Original languageEnglish
Place of PublicationManchester Business School
PublisherAlliance Manchester Business School, University of Manchester
Publication statusPublished - 2012

Publication series

NameCustomer Management Leadership Group research reports
PublisherManchester Business School

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