CMLG research report 14, year 9, 2010-11: Benchmarking research- Service Quality

Jamie Burton (Editor), R. Gleaves, J. Kitshoff, J. Cannock, SK Haider, A Kloptowska, P Piyasirananda, H Tenholte, W Zhao

Research output: Book/Report › Commissioned report

Original language	English
Place of Publication	Manchester Business School
Publisher	Alliance Manchester Business School, University of Manchester
Publication status	Published - 2012

Name	Customer Management Leadership Group research reports
Publisher	Manchester Business School

Cite this

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title = "CMLG research report 14, year 9, 2010-11: Benchmarking research- Service Quality",

author = "R. Gleaves and J. Kitshoff and J. Cannock and SK Haider and A Kloptowska and P Piyasirananda and H Tenholte and W Zhao",

editor = "Jamie Burton",

year = "2012",

language = "English",

series = "Customer Management Leadership Group research reports",

publisher = "Alliance Manchester Business School, University of Manchester",

address = "United Kingdom",

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TY - BOOK

T1 - CMLG research report 14, year 9, 2010-11: Benchmarking research- Service Quality

AU - Gleaves, R.

AU - Kitshoff, J.

AU - Cannock, J.

AU - Haider, SK

AU - Kloptowska, A

AU - Piyasirananda, P

AU - Tenholte, H

AU - Zhao, W

A2 - Burton, Jamie

PY - 2012

Y1 - 2012

M3 - Commissioned report

T3 - Customer Management Leadership Group research reports

BT - CMLG research report 14, year 9, 2010-11: Benchmarking research- Service Quality

PB - Alliance Manchester Business School, University of Manchester

CY - Manchester Business School

ER -