Complaint Handling at the Schindlerhof Hotel with Praise and Assessment Cards

Thorsten Gruber, Roediger Voss, K. Mukerjee (Editor)

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	Customer Focus: The New Imperative. Volume I – Customer Service and Satisfaction
Publisher	ICFAI University Press
Publication status	Published - 2006

Cite this

@inbook{d66fb6fb0e1342ce8b015bdb1866fc1d,

title = "Complaint Handling at the Schindlerhof Hotel with Praise and Assessment Cards",

author = "Thorsten Gruber and Roediger Voss and K. Mukerjee",

year = "2006",

language = "English",

booktitle = "Customer Focus: The New Imperative. Volume I – Customer Service and Satisfaction",

publisher = "ICFAI University Press",

address = "India",

}