Consumerism and control: Evidence from Swedish central government agencies

Sven Modell, Fredrika Wiesel

Research output: Contribution to journalArticlepeer-review


This article examines whether the control practices associated with public sector consumerism, such as devolved performance management and accountability, enhance organizations' responsiveness to customer needs and preferences. The research highlighted the need for trade-offs between resource allocation and customer needs and how this affects rationing of services. This is a serious dilemma as the public sector comes under the dual pressures of the consumerist movement and a tightening funding situation.
Original languageEnglish
Pages (from-to)101-108
Number of pages7
JournalPublic Money and Management
Issue number2
Publication statusPublished - Mar 2009


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