Control mechanisms, management orientations, and the creativity of service employees: Symmetric and asymmetric modeling

FJ Coelho, H Evanschitzky, CMP Sousa, H Olya, B Taheri

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)753-764
Number of pages12
JournalJournal of Business Research
Volume132
DOIs
Publication statusPublished - Aug 2021

Keywords

  • Control mechanisms
  • Creativity
  • Frontline employees
  • Management orientations
  • Service industries

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