Creating Complaint Satisfaction in Personal Complaint Handling Encounters: An Explorative Study of Two Laddering Techniques

Thorsten Gruber, Isabelle Szmigin, Roediger Voss

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationAMA Summer Educator’s Conference
Place of PublicationChicago, IL, USA
Publication statusPublished - 2006
EventAMA Summer Educator’s Conference - San Francisco, CA, USA
Duration: 1 Jan 1824 → …


ConferenceAMA Summer Educator’s Conference
CitySan Francisco, CA, USA
Period1/01/24 → …

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