Creating Complaint Satisfaction in Personal Complaint Handling Encounters: An Explorative Study of Two Laddering Techniques

Thorsten Gruber, Isabelle Szmigin, Roediger Voss

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	AMA Summer Educator’s Conference
Place of Publication	Chicago, IL, USA
Publication status	Published - 2006
Event	AMA Summer Educator’s Conference - San Francisco, CA, USA Duration: 1 Jan 1824 → …

Conference	AMA Summer Educator’s Conference
City	San Francisco, CA, USA
Period	1/01/24 → …

Cite this

@inproceedings{a43d8a78dd1445a7b64180e62b19d259,

title = "Creating Complaint Satisfaction in Personal Complaint Handling Encounters: An Explorative Study of Two Laddering Techniques",

author = "Thorsten Gruber and Isabelle Szmigin and Roediger Voss",

year = "2006",

language = "English",

isbn = "0888-1839",

booktitle = "AMA Summer Educator{\textquoteright}s Conference",

note = "AMA Summer Educator{\textquoteright}s Conference ; Conference date: 01-01-1824",

}

TY - GEN

T1 - Creating Complaint Satisfaction in Personal Complaint Handling Encounters: An Explorative Study of Two Laddering Techniques

AU - Gruber, Thorsten

AU - Szmigin, Isabelle

AU - Voss, Roediger

PY - 2006

Y1 - 2006

M3 - Conference contribution

SN - 0888-1839

BT - AMA Summer Educator’s Conference

CY - Chicago, IL, USA

T2 - AMA Summer Educator’s Conference

Y2 - 1 January 1824

ER -