Cross-Border Challenges in Financial Markets Monitoring and Surveillance: A Case Study of Customer-Driven Service Value Networks

In this paper cross border market surveillance activities are modeled as service systems which exist and interact in a service-oriented economy. Moreover, the market monitoring and surveillance activities are described as a user or customer-driven service value network. The paper expands the previously defined concepts and terminology by presenting a case study for a proposed cross-border detection engine. Details of its sub-systems and relationships between them are provided. In terms of the instantiation of the case as a service system, the case considers a configuration of value networks and value propositions in which the provider and the customer of the service are assumed to be the Regulator. Although the agents involved in this service configuration are namely the same entity, in reality it is possible to consider this a special case in which different departments or divisions within the regulating authority perform the detection and investigation of cases separately, thus representing different definitions of a costumer and a provider of market surveillance service activities.