Delivery not departments: A case study of a whole organisation approach to lean implementation across an English hospital.

N. Burgess, Z. Radnor, J. Furnival, N. Bateman (Editor), A. Esain (Editor), M. Kumar (Editor), S.J. Williams (Editor), D.M. Upton (Editor)

Research output: Chapter in Book/Conference proceeding › Chapter

Original language	English
Title of host publication	Public Service Operations Management
Subtitle of host publication	A research handbook
Place of Publication	Abingdon, UK
Publisher	Routledge
Pages	310-327
Edition	1
ISBN (Print)	9781138813694
Publication status	Published - Aug 2015

Keywords

lean, healthcare, hospital, operations strategy, public sector, case study, TQM, industrial improvement methods

@inbook{845257808f82434cbefc079f64d014f7,

title = "Delivery not departments: A case study of a whole organisation approach to lean implementation across an English hospital.",

keywords = "lean, healthcare, hospital, operations strategy, public sector, case study, TQM, industrial improvement methods",

author = "N. Burgess and Z. Radnor and J. Furnival and N. Bateman and A. Esain and M. Kumar and S.J. Williams and D.M. Upton",

year = "2015",

month = aug,

language = "English",

isbn = "9781138813694",

pages = "310--327",

booktitle = "Public Service Operations Management",

publisher = "Routledge",

address = "United Kingdom",

edition = "1",

}

TY - CHAP

T1 - Delivery not departments

T2 - A case study of a whole organisation approach to lean implementation across an English hospital.

AU - Burgess, N.

AU - Radnor, Z.

AU - Furnival, J.

A2 - Bateman, N.

A2 - Esain, A.

A2 - Kumar, M.

A2 - Williams, S.J.

A2 - Upton, D.M.

PY - 2015/8

Y1 - 2015/8

KW - lean, healthcare, hospital, operations strategy, public sector, case study, TQM, industrial improvement methods

M3 - Chapter

SN - 9781138813694

SP - 310

EP - 327

BT - Public Service Operations Management

PB - Routledge

CY - Abingdon, UK

ER -